What are the responsibilities and job description for the Customer Service Representative (FREE Insurance, PTO, Vacation Time) position at D&D Garage Doors Inc.?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, addressing client inquiries, and ensuring a positive experience for all customers. This role requires strong communication skills, a customer-focused mindset, and the ability to analyze and resolve issues effectively.
Duties
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
- Provide accurate information regarding products and services to clients.
- Utilize computerized systems to document interactions and manage customer accounts.
- Analyze customer issues and provide effective solutions while maintaining high standards of service.
- Demonstrate excellent phone etiquette while communicating with clients.
- Collaborate with team members to enhance client services and improve overall customer satisfaction.
- Assist in sales efforts by identifying opportunities for upselling or cross-selling products.
- Maintain knowledge of company policies, procedures, and product offerings.
Requirements
- Previous experience in a call center or customer service role is preferred.
- Strong verbal and written communication skills in English; bilingual candidates are highly encouraged to apply.
- Proficiency in using computerized systems for data entry and account management.
- Ability to analyze customer needs and provide appropriate solutions.
- Excellent phone etiquette with a friendly and professional demeanor.
- Strong organizational skills with the ability to handle multiple tasks simultaneously.
- A passion for delivering outstanding client services and fostering positive relationships.
Join our team as a Customer Service Representative where your skills will contribute significantly to our commitment to excellent service!
Job Type: Full-time
Pay: From $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $20
