What are the responsibilities and job description for the Customer Service Representative position at D&F Plumbing, Heating and Cooling?
D&F Plumbing, Heating and Cooling in Vancouver, WA is looking for a motivated and trainable team player to join our company as a Customer Service Representative. We are seeking someone with a friendly and pleasant personality who enjoys speaking on the phone, is patient with customers and coworkers, can make some sales, and is confident in stressful situations.
At D&F Plumbing, Heating and Cooling, we pride ourselves on prioritizing employee satisfaction and rewarding loyal and enthusiastic members of our team. This customer service and sales role comes with opportunities for growth. This office position earns $18 - $23 per hour, based on experience, as well as many competitive bonuses.
ABOUT D&F PLUMBING, HEATING AND COOLING
Since we opened our doors in 1927, we have been proudly serving our community, providing expert and trustworthy plumbing services for the Vancouver area. Committed to excellence, we are licensed, bonded, insured, and regularly receive industry-leading continuing education. From single-line repairs to entire repipes, there is no job we can't handle!
Our amazing team of talented individuals is the key to our continued success. That is why we provide them with competitive pay and an excellent work environment! With us, you're never just a number! We're on the hunt for talented individuals to add to our close-knit team. We hope you'll join us!
A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE
As a Customer Service Representative, you maintain a high level of professionalism and patience as your work with coworkers and customers alike. When we receive incoming calls, you answer them and handle service questions, scheduling, payments, billing issues, and general customer concerns. As you speak with our clients, you identify and assess their needs to find the best solution, sharing information and recommending our products/services to meet their needs. You build positive rapport and trust with our customers that keeps them coming back.
Based on the schedules of our team and the needs of our clients, you schedule appointments and dispatch technicians to each job. You keep accurate and thorough records of each service and customer interaction. If a customer has any complaints, you help resolve the issue. Additionally, you complete a variety of other office duties, such as responding to emails, processing proposals, filing, and more. You love ensuring that our customers are happy with the services they receive!
WORK SCHEDULE
The part-time schedule involves managing overflow calls for approximately 20-25 hours per week. Additionally, there are potential work-from-home opportunities.
QUALIFICATIONS FOR A CUSTOMER SERVICE REPRESENTATIVE
- 2 years of sales experience
- 2 years of customer service experience, ideally in the home services industry
- Experience with data entry, scheduling, and dispatching software
- Computer and typing proficiency
- Ability to lift up to 30 lbs.
Someone that is used to hitting benchmarks and working off of bonuses is preferred, but not required. Are you an excellent communicator with great phone skills? Do you learn quickly? Are you flexible and adaptable? Can you effectively manage a variety of tasks without leaving one behind? If so, keep reading about this phone position!
ARE YOU READY TO JOIN OUR OFFICE TEAM?
If you are dedicated to creating a positive customer experience and feel that you can make some sales in this phone position, apply today! Our application for this office job is quick and easy. The whole process should take you less than 3 minutes! We can't wait to hear from you!
Location: 98682
Salary : $18 - $23
