Regional Director of Operations

Job Title: Regional Operations Director

Location: Phoenix, AZ

Work Model: Full-Time, Hybrid

Salary: $110,000 - $150,000, Commensurate with Experience | Bonus: Annual, Performance-Based

Reporting Structure: Reports to Founding Partners

About the Company: Our client, a true leader in the self-storage industry, is redefining the standard with a unique combination of proactive engagement and high-touch customer service. With decades of expertise, proprietary algorithms, and tailored solutions, they stand out in an industry often characterized by its transactional and impersonal nature.

About the Role: Compelled by their mission to provide top-notch solutions to clients while fostering a dynamic and synergistic work environment, our client is seeking an innovative, strategic leader with deep industry insight to join their leadership team. Reporting directly to the founding partners, and working in close collaboration with store managers and the Manager of Operations, the Regional Operations Director will be instrumental in driving revenue growth, expanding the company’s managed storage portfolio, and ensuring operational excellence across all facilities.

Key Responsibilities:

Business Development & Client Acquisition

• Develop and execute strategies to acquire new third-party management contracts.
• Represent the company at industry events, conferences, and networking functions to expand market presence.
• Build relationships with facility owners and key stakeholders to convert leads into long-term partnerships.
• Maintain a structured sales pipeline, tracking progress and prioritizing high-impact opportunities.

New Facility Onboarding & Integration

• Serve as the primary liaison between facility owners, staff, and corporate leadership during the onboarding process. Lead the onboarding process for new storage facilities, ensuring a smooth transition into company operations.
• Work closely with corporate leadership to align business strategies and goals with new acquisitions.
• Collaborate with owners to establish customized management plans that align with company standards and operational best practices.

Staff Leadership & Development

• Recruit, train, and mentor Store Managers. Provide coaching to improve sales, customer service, and operational efficiency—ensuring strong performance and leadership at each location.
• Build a culture of accountability, engagement, and performance at each location.

Market Strategy & Performance Management

• Conduct regular site visits to assess operational performance, security, and customer service quality.
• Monitor financial performance, occupancy trends, and operational KPIs, reporting insights to company leadership.
• Work closely with company leadership to analyze industry trends, competitor activities, and market demands to inform pricing, marketing, and expansion strategies. Develop pricing strategies, including rental rates, promotions, and occupancy forecasting. (Veritec Solutions)

Required Qualifications & Experience:

Education

• Bachelor’s degree

Experience

• 6 years of operations or facility management experience in the self-storage or commercial real estate space

Skills

• Self-Storage Expertise - Deep understanding of the self-storage industry, including operational challenges, competitive landscape, and customer needs.
• Data-Driven Decision Maker - Comfort with using data and analytics to make informed decisions, track performance, and identify growth opportunities.
• Influential Communicator - Strong communication skills to effectively present strategies, results, and recommendations to internal and external stakeholders.
• Regulatory and Compliance Knowledge - Familiarity with legal and regulatory requirements in the self-storage industry, ensuring the company adheres to all relevant laws and guidelines.
• Process Optimization - Experience with operational processes and systems, ensuring efficiency across facilities, including inventory management, maintenance, and customer service.
• Scalability Focus - Proven ability to scale operations and drive growth while maintaining operational efficiency and quality.
• Technology Savvy - Comfortable with leveraging technology and software solutions, such as CRM systems, automated marketing, and advanced data analytics, to streamline operations and improve profitability.
• Customer Experience Focus - Understanding the importance of delivering a seamless, high-touch customer experience and how it impacts retention, satisfaction, and lifetime value.
• Goal-Driven - A track record of meeting or exceeding growth targets and KPIs, with a strong focus on driving bottom-line results.
• Partnership Development - Experience in identifying and securing strategic partnerships that drive growth opportunities, such as vendor relationships, local collaborations, or new market entry.
• Ownership Mentality - Willingness to own the success and failure of initiatives, showing a strong sense of responsibility and accountability.