What are the responsibilities and job description for the General Manager position at D.H. Pace Company, Inc.?
Overhead Door Company of the High Country™, a DH Pace Company aspires to hire a General Manager for our Asheville, NC office. This position will have direct responsibility for leading, managing and profitably growing the Asheville market. If you have experience with operations, budgets, labor costs, and profit/loss, take this opportunity to apply!
Job Responsibilities:
- Manage day-to-day operations of Service and Install Departments.
- Plan, manage, and implement schedules to meet daily customer commitments and ensure that the plan is properly executed.
- Review workload and manpower to meet customer commitments in a cost-effective manner.
- Ensure that install projects are completed timely, below budget and to the satisfaction of the customer.
- Participate in the annual budgeting process for the Departments and the plan to execute.
- Deliver return on sales that exceed your financial budget forecast for your assigned business unit(s).
- Review monthly financial/operational reports and work with front-line managers to develop action plans to improve.
- Improve individual performance of the field force you manage through daily, monthly, and yearly performance reviews
- Improve safety performance by complying with all aspects of our safety program and consistently emphasizing safety to your team through your words and action
- Improve warranty performance by conducting root cause analysis and developing and implementing plans to reduce the numbers of warranties and the associated costs.
- Improve Customer survey scores and response rates over prior year results by (1) consistently emphasizing the importance great customer service and actively coaching it (2) consistently recognizing employees who deliver great customer service (3) Quickly and consistently repairing relationships where customers give us low scores while making the needed improvements in people and processes to help ensure better service in the future.
- Will assist with hiring, training, and developing new employees
- Leading effective field force meetings
- Other duties as assigned
Qualifications:
- Bachelor’s degree preferred
- Minimum of five (5) years’ experience managing personnel; preferably with a Service Organization
- Must possess a Valid Driver’s License
- Possess an ability for technical applications, mechanical systems and problem solving
- Experience conducting meetings with exempt and non-exempt personnel
- Experience hiring, training, developing and conducting annual performance reviews
- Must enjoy a high level of activity in a hands-on environment where there is an emphasis on meeting deadlines and providing unmatched customer service
- Travel on occasion to customer job sites and quarterly for senior management meetings
Why DH Pace?
DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products. The company is privately owned and has been in operation over 95 years! We have 50 US offices in 24 states with 2024 company-wide sales over $1 billion.
Our mission is to enhance the communities we serve by improving the safety, convenience, and aesthetics of the buildings where we live, work, and play. Our foundation of values represents who we are and what we stand for. Values are never situational or circumstantial, they are always and forever. Our core values are R.I.S.E. Respect, Integrity, Service, and Excellence.
Our benefit offerings include:
- Medical, dental, and vision options: Available on the 1st day of the month following your start date!
- Competitive paid time off plan
- Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
- Floating Holidays: Up to 2 floating holidays per year
- Competitive compensation: Including annual performance evaluations!
- 401k retirement plan: Including an employer match!
- Company paid: Life insurance, short-term disability, & long-term disability
Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
