What are the responsibilities and job description for the General Manager position at D.I.Y. Restaurant Group?
Nonna's Good Life Pizza For All offers many great benefits! Benefits include:
- Bonus Program
- Employee Meals
- Competitive Pay
- Flexible Schedule
- Paid Vacation
- Health Insurance
- 401k Plan with Company Match
Job Summary: The General Manager (GM) assumes complete responsibility for the restaurant. The GM ensures all employees are performing their job responsibilities and are meeting company expectations.
Essential Responsibilities:
- Hire and train great employees who represent our core values
- Delegate tasks to team and provide follow-up
- Hold team accountable for their performance
- Provide effective and open communication on goals during team meetings. Recognize positive contributions.
- Provide timely and thorough performance appraisals and effective development plans based on defined goals and objectives for the store
- Educate team on and enforce all appropriate personnel policies, labor laws, and security and safety procedures
- Administer payroll procedures
- Ensure team provides fast, friendly and accurate service
- Effectively handle customer complaints/issues; continuously improve mystery shopper scores
- Measure customer satisfaction and execute plan to improve both satisfaction and loyalty
- Ensure product quality, store cleanliness, maintenance and security standards are met
- Increase comp sales and deliver budgeted sales each period
- Control cost of goods, variances and inventories within the store
- Staff and schedule appropriately to control labor costs
- Ensure proper cash handling and deposit procedures are followed
- Ensure appropriate inventory and ordering systems are in place
REQUIREMENTS
- High School Diploma; College degree preferred
- Minimum of at least 2 years as a General Manager with P&L responsibility. Experience in the Restaurant Industry, preferred.
- Great communication skills to communicate effectively with customers and co-workers
- Must have a positive attitude and ethics which support our values and culture
- Ability to manage a fast-paced, high-volume, clean, customer-focused restaurant
- Ability to understand financial reports
- Strong time-management skills. Ability to multi-task, to prioritize and to organize.
- Ability to stand/walk for 8-10 hours per day
- Available 45 to 50 hours per week; able to work flexible hours necessary to manage and operate the restaurant effectively. This includes weekends and closing shifts as dictated by the restaurant’s needs.
HEY, YOU. WE SEE YOU. You show up. You work hard. You’re honest. You do what you say you’re going to do. These are your values; the code you live your life by. And, what you’re made of? We’re made of it, too. PIZZA HAS A WAY OF MAKING A HERO OUT OF ANY ONE OF US. Prepared simply and served without a fuss, the menu at Nonna’s Good Life is filled with Italian-American classics. It’s the food you’ve got to have after a long day at work or school. It’s what you order when your buddies are coming over to watch the game. It’s the dinner that you know your kids will be excited about eating. It’s the right idea at your lunch break. Or after a late night hitting the bars. It’s for celebrating. Or commiserating. And everything in between.
