What are the responsibilities and job description for the Service Writer position at D & L Auto Inc?
About Us:
We're dedicated to providing top-notch automotive service with a customer-first approach. As a leader in the industry, our team is passionate about delivering quality repairs and exceptional service to our clients. We pride ourselves on fostering a collaborative and supportive work environment where every team member can thrive.
Position Overview:
We seek a dynamic and experienced automotive service writer to join our growing team. The ideal candidate will be skilled in customer relations, have a solid understanding of automotive repair processes, and excel in a fast-paced environment. This role is critical in ensuring smooth communication between our customers and service technicians, helping to drive the success of our service department.
Key Responsibilities:
Greet and assist customers professionally and courteously.
Review customer concerns and vehicle issues to diagnose problems accurately.
Prepare and present repair orders, estimates, and invoices to customers.
Schedule and manage service appointments to optimize shop productivity.
Communicate with service technicians to ensure understanding of repair needs and status updates.
Maintain accurate and detailed records of all transactions and communications.
Provide exceptional customer service by addressing and resolving concerns and complaints.
Stay up-to-date with automotive technology and repair techniques.
Qualifications:
Proven experience as a service writer or in a similar customer-facing role.
Strong understanding of automotive repair processes and terminology.
Excellent communication and interpersonal skills.
Proficiency with dealership or repair shop management software.
Ability to multitask and work efficiently in a busy environment.
Strong problem-solving skills and attention to detail.
High school diploma or equivalent; relevant certifications or training a plus.
What We Offer:
Competitive salary.
Paid time off and holidays.
Opportunities for professional development and career advancement.
A supportive and team-oriented work environment.
If you’re ready to take your career to the next level and be part of a dedicated team, we’d love to hear from you!
We're dedicated to providing top-notch automotive service with a customer-first approach. As a leader in the industry, our team is passionate about delivering quality repairs and exceptional service to our clients. We pride ourselves on fostering a collaborative and supportive work environment where every team member can thrive.
Position Overview:
We seek a dynamic and experienced automotive service writer to join our growing team. The ideal candidate will be skilled in customer relations, have a solid understanding of automotive repair processes, and excel in a fast-paced environment. This role is critical in ensuring smooth communication between our customers and service technicians, helping to drive the success of our service department.
Key Responsibilities:
Greet and assist customers professionally and courteously.
Review customer concerns and vehicle issues to diagnose problems accurately.
Prepare and present repair orders, estimates, and invoices to customers.
Schedule and manage service appointments to optimize shop productivity.
Communicate with service technicians to ensure understanding of repair needs and status updates.
Maintain accurate and detailed records of all transactions and communications.
Provide exceptional customer service by addressing and resolving concerns and complaints.
Stay up-to-date with automotive technology and repair techniques.
Qualifications:
Proven experience as a service writer or in a similar customer-facing role.
Strong understanding of automotive repair processes and terminology.
Excellent communication and interpersonal skills.
Proficiency with dealership or repair shop management software.
Ability to multitask and work efficiently in a busy environment.
Strong problem-solving skills and attention to detail.
High school diploma or equivalent; relevant certifications or training a plus.
What We Offer:
Competitive salary.
Paid time off and holidays.
Opportunities for professional development and career advancement.
A supportive and team-oriented work environment.
If you’re ready to take your career to the next level and be part of a dedicated team, we’d love to hear from you!
