What are the responsibilities and job description for the Account Manager position at D.R.'s Lawn Maintenance, LLC?
Full job description
POSITION SUMMARY
We are seeking a highly motivated, customer service and detail-oriented Landscape Account Manager to join our team. Ideal candidate should have at least 2 years of landscape account management or related experience. As a Landscape Account Manager, you will play a crucial role in building and maintaining relationships with current and prospective clients. The account manager will be expected to manage new and current clients and sell additional work to existing clients. This is a dynamic position that requires excellent communication skills, strong organizational abilities, and the ability to multitask effectively. If you meet all requirements listed, please apply!
PRIMARY RESPONSIBILITIES
- Act as the primary point of contact between the company and client
- Oversee multiple crews and work with crew leaders to complete clients projects and requests in a timely and efficient manner.
- Develop and maintain strong relationships with the client
- Communicate with clients to thoroughly understand their needs, interests, and specific project requirements
- Facilitate production to ensure projects meet expectations and are delivered on time
- Review quality of service, assessing site conditions, and suggest improvements to client and/or production
- Maintain communications with internal personnel to ensure efforts are in line with objectives
- Identify prospective clients and take on new leads to help grow sales
- Effectively negotiate details of contracts and payment terms
- Maintain relationships with clients, including following up after projects have been completed
- Perform other duties as needed, to assist in the overall growth and productiveness of the company.
- Be willing to participate in and perform snow and ice management as assigned
QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)
- Proven track record of success in landscape account management, crew management & sales
- Effective verbal and written communication skills.
- Knowledge and understanding of standard landscape industry standards and practices.
- Excellent at customer relationship management.
- Bachelor’s degree in related field preferred.
- Knowledge of landscape industry and/or sales software experience preferred.
- Proficient in Microsoft Office, specifically Excel and Word.
- Ability to communicate with clients, colleagues, and workers effectively and respectfully.
- Cooperative and able to work in a team environment.
- Flexibility to work in a constantly changing environment focused on improvement.
- Demonstrated ability to communicate and motivate customers.
- Bilingual
If you are a motivated individual with a passion for sales and account management, we would love to hear from you. Please submit your resume for consideration.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Paid time off
Schedule:
- Monday to Friday
- Weekends as needed
Experience:
- Landscape Account Management: 2 years (Required)
Work Location: In person
Job Type: Full-time
Pay: $55,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Paid time off
- Retirement plan
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
Supplemental Pay:
- Bonus opportunities
Work Location: In person
Salary : $55,000 - $65,000