Sales Executive

We are seeking a dedicated International Inside Sales Representative to join our client, a well-established and rapidly expanding manufacturer in the industrial sector.

This role plays a vital part in bridging the gap between customers and internal teams, ensuring seamless communication and top-tier service. The ideal candidate will be fluent in both English and Spanish, with a strong customer service mindset and the ability to manage orders, inquiries, and customer relationships efficiently.

Key Responsibilities:

• Provide exceptional customer service via phone, email, and virtual interactions in both English and Spanish.
• Process customer orders, returns, and inquiries, ensuring accuracy in documentation and data entry.
• Address and resolve customer concerns with a problem-solving approach, escalating issues when needed.
• Work closely with production, shipping, and sales teams to ensure timely order fulfillment and delivery.
• Maintain detailed records of customer interactions, transactions, and complaints.
• Assist with translating documents and policies for non-English-speaking customers and employees.
• Support the sales team with account management, order tracking, and follow-ups.
• Stay updated on product knowledge to provide informed support to customers.
• Conduct market research to identify new business opportunities.
• Cold call and email potential clients to generate sales leads.
• Develop and deliver compelling sales presentations tailored to customer needs.
• Build and maintain strong customer relationships with both new and existing clients.
• Follow up with leads to ensure they are nurtured through the sales process.

Requirements:

• Bachelor's degree in Business, Sales, Marketing, Communications, or a related field.
• Previous experience in customer service, preferably in a manufacturing or industrial setting.
• Strong communication and interpersonal skills to handle challenging situations professionally.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Excellent attention to detail and organizational skills.
• Ability to work independently and within a fast-paced team environment.
• Strong problem-solving skills with a proactive customer service mindset.

Preferred Qualifications:

• Experience with ERP or CRM software (e.g., HubSpot).
• Fluency in both verbal and written English and Spanish.
• Additional proficiency in Microsoft Office Suite.

What We Offer:

• A comprehensive benefits package, including:
• Medical, dental, and vision coverage
• Paid Time Off (PTO)
• 401k matching
• Opportunities for professional growth and development

Working Hours & Conditions:

• Core business hours: 8:00 AM – 5:00 PM (some flexibility may be required depending on company operations).