What are the responsibilities and job description for the IT Support Analyst position at Da Vinci Software?
Overview :
Our client is seeking an IT Support Analyst who will be Responsible for the design, development, implementation, and maintenance of custom system software, and / or the installation and maintenance of purchased systems software, as well as the configuration and support of hardware systems across the client.
Key Responsibilities :
- In conjunction with more senior technical staff, develops proposals that consider alternatives and business case, and gains needed institutional approvals.
- Evaluates alternative approaches and presents recommendations to teams and unit leadership.
- Regularly reviews applications and makes modifications and / or updates to ensure currency and functionality within established environment.
- Maintains and supports multiple systems or complex software applications and their associated hardware at multiple client sites.
- Produces and maintains documentation such as system requirements, designs, resource inventories, and plans.
- Provides technical and project leadership to other staff members, demonstrates initiative, and works independently as needed to accomplish responsibilities.
- Works effectively across departmental organizations gaining consensus of stakeholders.
- May interface with vendor support service groups or other external support teams to ensure proper escalation during outages or periods of degraded system performance.
- Acts as a liaison to clients departments and vendors to adequately support the division’s computing systems. Interfaces routinely with colleagues who may be located at any of the client practices to perform job responsibilities requiring virtual collaboration and partnership.
- May be required to provide 24 / 7 on-call support.
Required Skills :
Education :
Additional Information :
Salary : $90,000
