What are the responsibilities and job description for the Confirmation Specialist - Call Center position at DaBella?
Status: Full Time - In person
Compensation: $20.75/Hr Uncapped Bonus!
Hours: 12:30 PM - 9:00 PM (Monday – Friday with Alternating Saturdays)
Currently looking to add to our Confirmation Department to help assist with phone calls from our Canvass department to help set appointments.
Overview: The confirmer is responsible for the intake of new canvass lead data, ensuring the accuracy of lead data entry, and calling the homeowner to confirm and qualify lead details. The confirmer is also responsible for the intake of incoming canvas phone calls, and customer callbacks. When there are no additional incoming canvass leads, confirmers are responsible for the outbound dialing of reset queues to schedule appointments. Confirmers report directly to the confirmation Manager
Responsibilities:· This individual will oversee multiple locations and assist the Van Managers with daily goals, conversions, and reporting. You will also be speaking with potential customers about their projects and making sure each customer has a proper understanding of what to expect during an appointment with one of our specialists· Use excel and other spreadsheets to report data accurately and thoroughly for each market you oversee daily· Provide excellent customer service to potential customers and existing customers over the phone· Dial and contribute to overall lead count daily to help hit marketing goals when not confirming canvass leads· Assist with setting proper expectations with homeowners about appointment details or issues that need to be resolved· Resolve any customer issues as needed while overcoming certain obstacles within the conversation to keep the lead count and overall market goals maintained· Be comfortable over the phone talking with customers while multi-tasking within our CRM to provide accurate data reporting
Benefits: Employees and their families are eligible to enroll in medical, dental, vision, disability, accident, and basic life insurance. Employees can also enroll in our company's 401k plan. Each DaBella Employee receives 80 hours of Paid Time Off annually, and 6 paid holidays during a calendar year. Individuals will also have access to the Employee Assistance Program and Pet Insurance.
This is an ON-SITE position
To learn more about DaBella visit us at www.DaBella.us
Salary : $21
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