What are the responsibilities and job description for the GM Service Advisor position at Daddario Auto Group?
D'Addario Auto Group is a Family-Owned Company since 1968, located at 329 Bridgeport Avenue in Shelton, CT
D'Addario Automotive Group has an opening for a Full-Time Experienced Service Advisor / Writer to help support our GM team and grow our Service Department. We have a great work environment, great people, and great benefits. The ideal candidate will flourish in a fast-paced and professional workplace. If you are looking for a challenging yet rewarding position with a growing family owned company that cares about their customers and their employees, then it's time to get to know D'Addario's.
Pay Scale : $65,000 - $115,000 (Depending on Experience)
Job Description : As a Service Advisor, you will be the liaison between our customers and our skilled technicians, ensuring a smooth and positive service experience. We are looking for candidates with previous Dealership Experience.
Key Responsibilities :
- Provide friendly and professional customer service in person and over the phone to customers
- Coordinate service appointments and answer incoming phone calls
- Listen to customer concerns and accurately document what the customer is saying the vehicle issues are
- Writes up repair orders by describing symptoms, problems, and causes discovered by Technician, as well as repairs and services required - obtain authorization from customer and signatures where required
- Verifies warranty and service contract coverage
- Review Vehicle Inspections provided by Technicians
- Create detailed estimates and explain the scope of work to customers
- Recommend and sell additional services for our valued customers' vehicles for optimal performance
- Closing repair orders and ensuring accurate billing
- Keep customers informed of repairs and status of vehicle
- Maintain high customer satisfaction scores (monthly bonus if goal is achieved)
Benefits You Would Receive
Basic Job Requirements
If you feel you would be a good fit for D'Addario Auto Group, please apply! Feel free to reach out to Robin at rconnery@mariodaddario.com or by phone at (203)929-5391ext. 300 I look forward to hearing from you!
Salary : $65,000 - $115,000