What are the responsibilities and job description for the Operations & Sales Support Specialist (27586) position at Dahl Consulting?
Operations & Sales Support Specialist Opportunity
This role is a contract-to-hire position with a leading outdoor and sporting goods manufacturer.
Key Responsibilities:
- Process orders received through various channels, including phone, website, EDI, and PO forms.
- Review product availability and orders in the company's ERP system (Microsoft D365 platform).
- Create customer accounts for new customers in Microsoft D365.
- Follow up on customer inquiries and update customer records as necessary.
- Answer phones and direct calls accordingly.
- Assist in documenting and handling of customer complaints.
- Communicate with off-site warehouse regarding ship dates, freight charges, follow-up, and order tracking.
- Manage co-op advertising programs for all customers, confirming proof of performance with sales and marketing departments, and issuing credit/debit memos accordingly.
- Maintain domestic and international distributor relations.
- Collaborate with corporate Accounts Receivable and Import departments to solve invoice inquiries.
- Perform general clerical duties, including photocopying, faxing, scanning, filing, ordering office supplies/equipment, and responsible for all incoming and outgoing mail and shipments.
- Perform miscellaneous other assignments with a high degree of urgency and flexibility.
Requirements:
- Associate or bachelor's degree in business, communications, finance, or related field preferred.
- Minimum of 2 years customer service or account representative experience.
- Experience working with ERP systems/Microsoft D365 is preferred.
- Require little or no supervision.
Benefits:
Dahl Consulting offers a comprehensive benefits package to eligible employees, allowing you to choose the best coverage to meet your family's needs. Please review the DAHL Benefits Summary for details.
