Our number one priority is our Residents. We welcome you to join our team and find your place here as we have many opportunities for your career to grow.
Benefits:
- Competitive salary
- Paid-Time Off
- Health Insurance, Dental Insurance, Vision Insurance
- Variety of Supplemental Insurance
- Career Growth Opportunities
- Tuition Reimbursement
*Some benefits may only be eligible to full-time team members
Job Summary
The Resident Care coordinator works as a liaison between residents, residents' families, and staff. The Resident Care Coordinator's duties also include problem-solving resident concerns and coordinating care with the Caregivers. The RCC may be an RN or LPN when necessary.
Minimum Eligibility Requirments
- Ability to communicate effectively with Residents, families, staff, vendors, and the general public
- Must have compassion for and desire to work with the elderly and understand that for each resident the facility is considered the Resident's home
- Must demonstrate the ability to work responsibly as a team member as well as an individual
- Must be honest, ethical, fair, dependable, respect confidentiality and the rights and privacy of others
- Must meet all health requirements
- Must pass a criminal background check
- Must be able to perform duties and responsibilities (essential job functions), with or without reasonable accommodation
Essential Functions
- Caregiver scheduling and resident assignments, working within the department allowances
- Coordinate admissions with marketing and Administrator to be sure accommodations are as delivered and care is immediately implemented
- Family/Resident admission interviews
- Immediately bring prohibited conditions or at-risk Residents in need of a higher level of care to the attention of the Administrator
- Coordinate care planning within community policy
- Arrange transportation as desired by the Resident
- Arrange for resident special needs involving other departments, verifying follow through
- Function as a liaison with families ensuring particular needs/requests/complaints are addressed
- Inform the Executive Director, in writing and verbally, of all family or Resident complaints
- Monitor staff performance, providing or arranging assistance as needed
- read all communication notes regarding the community between the caregiver shifts
- Coordinate staff training and in-service schedules with the Administrator
- Supervise the medication room and orders, working with the supervising Medication Aides and Caregivers
- Other duties assigned
- Required to stay alert and attentive during scheduled work hours
Customer Service
- Responsible for ensuring that all employees are providing excellent customer service to internal and external customers
- Perform job duties for Residents and team members in a courteous and professional manner
- Taking the initiative to ensure resident safety and satisfaction is a priority
- Meet and greet visitors in a friendly, helpful manner
- Communicate professionally and cooperate with the supervisor and all community personnel
Residents rights
- Ensure compliance and understanding of all regulations regarding residents' rights
Working conditions
- Scheduled hours; possible overtime
- subject to frequent interruptions
- Is involved with residents, personnel, and visitors under all conditions and circumstances
- Is subject to callback during emergency conditions
Physical/sensory requirements
- Medium work: the ability to exert 10-35 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects
- Must be able to move intermittently throughout the day
- Must function independently and have flexibility, personal integrity, and the ability to work effectively with Residents and staff
- Must be able to relate to and work with the ill, disabled, elderly, emotionally upset, and at times, hostile people within the community
