Manager / Senior Manager, US Facilities

Job Title : Manager / Senior Manager, Facilities

Position Title : Manager / Senior Manager, US Facilities

Department : Global Facilities

Reports to : Director, Business Operations & Workspace

Work Location : Bethesda, Maryland

Position Overview

The Manager / Senior Manager, US Facilities is a hands-on manager and a key member of the Global Facilities team. They are responsible for the on-site day-to-day oversight of a wide range of facilities functions and operations at DAI’s offices in Bethesda, Maryland including :

Internal facilities administration

Office safety and security, including OHSA compliance

Shipping and receiving

Space management

Physical record retention

They are also responsible for providing day-to-day supervision and management of the on-site US facilities team ensuring they provide high-quality, customer-oriented support to DAI staff, visitors, and vendors.

This is a full-time, permanent position that requires the ability to work in the United States without sponsorship.

Important to know about this role : This position requires the incumbent to be able to work on-site at DAI’s Bethesda, MD offices 5 days a week during standard business hours, as well as be “on-call” in the event of an after-hours emergency. This position also requires that the incumbent be able to bend, twist and lift 30 lbs. to move office furniture and / or other equipment.

Responsibilities

Facilities Management

Manages all aspects of the US Facilities and onsite Facilities Team.

Establishes and maintains high quality standards and operational cost controls for all facilities services.

Oversees the assignment of requests and inquiries, and handling of general facility services. Ensures that the team responds appropriately to service requests in timely manner.

Responsible for all operational aspects of building systems including training and supporting the Facilities Team on these systems.

As need, oversees the work of service providers (i.e., electricians, plumbers, HVAC, general contractors, etc.) contracted to carry out work on premises.

Serves as project manager for internal space allocation and resulting moves. Works closely with management to ensure any changes in workplace setups or moves are clearly communicated to staff and executed with minimal disruption.

Coordinates the purchase of office equipment, adhering to budgetary and space requirements.

Seeks out and implements best practices for facilities management.

Manages the day-to-day relationship between DAI and the property manager in terms of housekeeping and routine maintenance in accordance with the lease agreement.

Records Retention

Manages DAI’s US record retention program including coordination with the external records retention vendor, and DAI project staff.

Shipping & Receiving

Manages DAI’s US shipping, receiving, and mail systems including all procedures and processes to maintain a network of secure services for efficient and effective receipt and transfer of goods.

Office Safety & Security

Assures DAI’s compliance with OSHA requirements regarding workplace safety.

Designs, updates and trains staff on facilities emergency and evacuation plans.

Manages and maintains DAI’s facility to the safest possible standards, including access control.

Serves as liaison with local / federal law enforcement and fire / EMS rescue officials, when needed, regarding safely and security matters.

Staff Supervision

Provide daily supervision and training for direct reports.

Communicate clear performance goals and ensure staff receive regular feedback throughout the year.

Ensure that direct reports complete required trainings and have the skills and support to successfully carry out their responsibilities. Work with department / group head to ensure direct reports have access to appropriate professional development opportunities.

Ensure that all direct reports adhere to DAI values in all internal and external interactions.

Address direct report’s performance issues in close collaboration with department / group head and human resources in a timely manner.

Additional responsibilities as deemed necessary.

Behavioral Competencies :

Models the One DAI Core Values of Excellence, Integrity, Responsibility and Global Citizenship, whilst positively contributing to the company’s mission.

Good judgement and decision quality : Has a reputation for making good calls, knowing when to involve others in a decision-making process and knowing when to act independently and decisively. Always acts in the company’s interests.

Problem solving : Can be relied upon to offer solutions, sometimes unconventional.

Attention to detail : Able to switch between thinking globally and acting locally to ensure the correct details are attended to properly.

Builds and maintains positive working relationships : Collaborates, building partnerships and works with others to meet shared objectives. Confronts and challenges "us vs. them" and shows strong appreciation for others' efforts toward shared goals.

Trustworthy : Gains the confidence and trust of DAI employees, from the most junior to the most senior. Treats all employees with respect and acts with discretion. Demonstrates honesty and authenticity, as well as reliability, and places a strong emphasis on the team meeting its commitments. Fairly represents others' positions.

Communicates effectively : Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Disseminates knowledge, insights, expertise, and updates in a polished, precise, and compelling manner. Demonstrates a deep interest in others' comments. Creates rich documents and reports.

Action Oriented : Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Takes timely action on important or difficult issues. Identifies and pursues new opportunities that benefit the organization.

Builds Networks : Effectively builds formal and informal relationship networks inside and outside the organization. Draws upon own network to gain insight, build support, and achieve outcomes. Leverages networks to identify industry experts, explore best practices, and exchange ideas and knowledge.

Qualifications & Skills

Minimum Requirements :

Grade P5 (Manager) : Minimum of 4 years of relevant professional experience managing office space and a college degree. Equivalent combinations of education and experience will be considered.

Demonstrated knowledge of state and federal occupational health and safety requirements.

Current First Aid and CPR / AED certification.

Excellent attention to detail.

Self-directed with strong organizational skills and the ability to prioritize multiple tasks / competing deadlines simultaneously.

Professional proficiency in MS Office suite.

Able to work with minimal oversight.

Able to handle confidential and / or sensitive information with discretion.

Excellent written and oral communication skills, with the ability to communicate clearly and professionally in English with internal and external clients, and tailor communication style to diverse audiences.

Able to build and maintain excellent working relationships with staff at all levels of the organization and external clients from diverse backgrounds. Including building and maintaining positive and productive professional relationships with property management and housekeeping staff.

Demonstrated ability to lead diverse teams, create inclusive work environments, and work effectively within a culturally diverse environment.

Authorized to work in the United States without sponsorship.

Able to work on-site at DAI’s Bethesda, MD offices 5 days per week.

Able and willing to be “on-call” to respond to after hours office emergencies.

Able to bend, twist and lift 30 lbs.

Requirements for Senior Manager (P6) :

Minimum of 5 years of relevant professional experience managing office space and a college degree. Equivalent combinations of education and experience will be considered.

OSHA certification such as : Certified Safety and Health Official (CSHO), Certificate for Occupational Safety Manager (COSM) or Certified Occupational Safety Specialist (COSS) or similar general industry OHSA certifications.

At least 2 years of prior supervisory experience.

Preferred, but not required at P5 :

OSHA certification such as : Certified Safety and Health Official (CSHO), Certificate for Occupational Safety Manager (COSM) or Certified Occupational Safety Specialist (COSS) or similar general industry OHSA certifications.

Prior supervisory experience.

Preferred, but not required for P5 & P6 :

Professional working proficiency in a second language (Spanish, French, Russian, or Arabic preferred).

Able and willing to adjust work schedule, if needed, to support teams located in different time zones / countries.

Able and willing to travel to any country where DAI currently operates, or may wish to operate, barring times when DAI Global Security has deemed travel unsafe.

Compensation & Benefits :

For P5 : For employees working the United States, the full-time equivalent annual base salary for this position is expected to be between $82,417 to $96,962.

For P6 : For employees working the United States, the full-time equivalent annual base salary for this position is expected to be between $94,780 to $111,506.

Salary for part-time employees will be prorated based on actual hours worked. Actual offers will be based on several factors including, but not limited to, qualifications, relevant education, experience, skills, seniority, performance, and business or organizational needs.

Eligible U.S. based employees, will be able to enroll in medical, dental and vision insurance, plus a 401(k)-retirement plan with a company match. Additionally, employees will be eligible for company-paid annual leave (vacation & holidays), sick leave, parental leave; as well as short- and long-term disability coverage. Detailed information will be provided at the time a formal offer is extended.

For employees working outside of the United States, compensation and benefits will vary based on location.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or status as a protected veteran.

DAI and its employees are committed to confronting discrimination in all forms, nurturing respect for our interpersonal relationships, and holding ourselves accountable for positive change within the company and in the communities, cultures, and countries in which we live and work. DAI is committed to attracting and retaining the best employees from all races, ethnicities, and backgrounds in our continued effort to become a better development partner.

DAI upholds the highest ethical standards. We are committed to the prevention of sexual exploitation, abuse, and harassment as well as other ethical breaches. All our positions are therefore subject to stringent vetting and reference checks.

Salary : $94,780 - $111,506