Technical Support Analyst III

• Provide expert level HVAC technical support to sales representatives, customers and service groups
• Maintains communication records, necessary details within Salesforce
• Manages large amounts of incoming calls and emails.
• Promptly and accurately enters all incoming requests within Salesforce CRM
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Identify and assess customers' needs to achieve satisfaction and take the extra mile to engage customers
• Consults with development engineering regarding product performance and issues
• Writes Service Bulletins and Procedures
• Through specialized and advanced technical knowledge of the Daikin Applied Product line, provide global support for any complex product or systems design issues involving these products
• Serve as an ad hoc Daikin Applied Americas factory representative on trouble jobs. Review and diagnose the many unique and diverse systems designs to which these products may be applied
• Clearly and effectively communicate findings of any potential design or systems issues to any combination of engineering, contractor, and service or owner audience.
• Conduct on-the-job and individualized mentoring as the subject matter expert to service technicians and supervisors using adult learning and demonstration principles.
• Train and onboard Technical Support Analysts
• Assists training department with training on new product in a formal setting
• Evaluates and provides resolution to field service quality issues
• Becomes quickly informed of new products, their needs and applications
• Handles special projects and brings them to resolution

• The ability to make an impact and shape your career with a company that is passionate about growth
• The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best

• 2 year Associates Degree or equivalent from 2 year college degree or technical school
• 7 years of related experience and/or training
• Work visa sponsorship is not available for this position

• Bachelor's degree
• 10 years of related experience and/or experience

• Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements:
• Multiple medical insurance plan options dental and vision insurance
• 401K retirement plan with employer contributions matching 100% of the first 3% of employee contributions and 50% on the next 2% of employee contributions
• Company provided life insurance optional employee paid voluntary life insurance, dependent life coverage and voluntary accident coverage
• Short term and long term disability
• 3 weeks of paid time off for new employees 11 company paid holidays
• Vacation accrues on a monthly basis, unless applicable federal, state and local law requires a faster accrual
• Paid sick time in accordance of the federal, state and local law
• Paid parental leave and tuition reimbursement after 6 months of continuous service

The typical annual base salary for this position ranges from $80,400 - $126,500 in Staunton, VA. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.