What are the responsibilities and job description for the Assistant Branch Manager position at DAIKIN COMFORT TECHNOLOGIES DIST INC?
The Customer Service Coordinator works with customers to find what they need, answer questions, creates solutions and ensures a smooth and quick sales process via face-to-face, calls, email, and fax customer interactions. Handles customer issues including warranties and returns. Helps the branch build its sales by helping to maintain house accounts through active Dealer communication of new product launches, sales and or discounts via outbound calls and in-house counter discussions. This role provides exceptional customer service and safe work practices. This includes working closely with the Branch Manager to ensure the branch store meets new business plans, processes are followed including sales, warranties, shipping, and housekeeping.
May include;
- Team lead for Customer Services Representatives by assisting the Branch Manager with training, reporting.
- Work with the Branch Manager (BM) to ensure desired results of delegated workflow to CSR’s.
- Provide feedback to Customer Service employees on performance under direction of the BM.
- Provide motivation to staff on giving excellent customer service to our customers.
- Assists manager to fill open positions in department, review resumes and interview potential candidates.
- Coach & train employees when needed, follow-up to ensure accuracy and timely completion of tasks.
- Conduct periodic audits of the branch to ensure compliance with work instructions, company policies including safety protocols.
- Participate, identify, implement and lead continuous improvement efforts.
- Collect, maintain and analyze data relating to the branch operations. Identify trends, errors and generate reports as requested.
- Ensure sufficient product is nicely displayed and available within the branch.
- Assist with maintaining an organized, clean branch
- Perform additional projects/duties to support ongoing business needs
Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.
