What are the responsibilities and job description for the Inside Sales Analyst position at DAIKIN COMFORT TECHNOLOGIES NORTHEAST, I?

Job Description

Job purpose : To provide ABCO’s customers with quality customer service, which includes taking requests for and writing quotations on standard items, writing orders, and relaying pertinent order information (such as lead times) to customers, coordinating with other departments and manufacturers when necessary

Key responsibilities and accountabilities :

Inside Sales
Quotation Management

Receive in person and telephone requests for price quotations

Provide customers with immediate price quotations on price book items

Prepare price quotation forms in a timely manner for items not contained in the price book

Purchase Order Management

Receive in person and telephone requests for new purchase orders and changes / adjustments / cancellations to existing orders

Check customers’ credit statuses with credit department when rush orders are received

Provide follow up assistance and information regarding orders, including :

Tracing the status of orders

Providing customers with any pertinent information relating to orders

Answering any questions with regard to customers’ orders

Coordinating with manufacturers to locate requested items and to meet customers’ delivery requirements

Communicating pertinent information to appropriate personnel in other departments

Maintain files of active orders and posts activity, such as notices, scheduling changes, partial shipments, and credit changes

Customer Service / Relationship Management

Achieve and maintain professional and positive rapport with customers by providing the best possible service

Act as liaison between customers and other departments by providing information requested by customers or routing requests to the appropriate departments

Maintain records of customer interactions and transactions, recording details of inquiries, complaints, and actions taken

Obtain details of all customer complaints, and ensure that all problems are resolved quickly and professionally

Resolve customer service or billing complaints by exchanging merchandise, providing refunds, and adjusting bills

Follow up to ensure that appropriate actions are taken to resolve customer issues

Refer unresolved customer grievances to Branch Manager or appropriate supervisor

Provides accounting department with paperwork necessary for credits or debits to be issued, including original purchase orders, copies of invoices, and return goods memo

Act professionally and ethically

Branch and Sales Support

Supports the efforts of outside Sales Account Managers, Branch Managers, and customers according to branch area.

Performs counter and branch functions on a fill in basis, as necessary

AER Support

Manage the relationship and liaise between AER team and the branch staff

Professional Knowledge and Development

Maintain current knowledge of ABCO’s :

Product lines

Prices

Delivery times

Drop ship items

Promotional / marketing programs

Participate in training and seminars as required

SxE (Computer System) Utilization

Utilize SxE to :

Retrieve customer information

Obtain stock status information

Check purchase order status

Change / adjust existing purchase orders

Ensure that the proper codes are used for retrieving and inputting information

Check computer runs for delivery information and work with the proper personnel with regard to deliveries of scheduled shipments.

Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV / AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

Range $65K-$75k annually

Salary : $65,000 - $75,000

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Inside Sales Analyst

What are the responsibilities and job description for the Inside Sales Analyst position at DAIKIN COMFORT TECHNOLOGIES NORTHEAST, I?

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