What are the responsibilities and job description for the Entry Level Customer Service Assistant position at Daily Dot Art?
About Us: Daily Dot Art is a leading digital art and design company, committed to delivering visually stunning content and exceptional user experiences. Our mission is to foster a vibrant online community for artists and art enthusiasts worldwide. We are looking for a dedicated Customer Support Specialist to join our team and help us maintain high standards of customer satisfaction.
Job Description:
The Entry Level Customer Service Assistant will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate will have strong communication skills, a positive attitude, and a willingness to learn and grow within the company.
Job:
Full time
Salary Range:
$39,500 - $51,000 annually
Responsibilities:
Job Description:
The Entry Level Customer Service Assistant will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate will have strong communication skills, a positive attitude, and a willingness to learn and grow within the company.
Job:
Full time
Salary Range:
$39,500 - $51,000 annually
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information about Daily Dot Art’s products, services, and events.
- Assist customers with troubleshooting issues and resolving complaints effectively.
- Document and update customer interactions and information in the CRM system.
- Collaborate with the customer support team to improve processes and enhance the customer experience.
- Help manage and process customer orders, returns, and exchanges.
- Support the team in various administrative tasks as needed.
- High school diploma or equivalent; some college coursework is a plus.
- Strong verbal and written communication skills.
- Excellent interpersonal skills and a customer-focused attitude.
- Ability to handle multiple tasks and prioritize effectively.
- Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with CRM systems is a plus.
- Detail-oriented with strong organizational skills.
- Ability to work both independently and as part of a team.
- Competitive salary based on experience.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Opportunities for professional development and career growth.
- Access to exclusive digital art resources and tools.
- A supportive and collaborative work environment.
Salary : $39,500 - $51,000
