What are the responsibilities and job description for the Customer Care Specialist position at Daily Grace Enterprises, LLC?
This is a full-time (40 hours per week) position.
This is a hybrid position with the office located in Spring, Texas (Houston, TX metro area).
Ideal Candidate:
We are seeking to add a customer care specialist to our team that is passionate about the mission of our company to equip disciples to know and love God’s Word. You should be driven, enthusiastic, and excited about collaborating with the Daily Grace Enterprise team and assisting our amazing customers. Your love for people motivates you to help solve even the most challenging customer situations. Your friends consider you resourceful, compassionate, and optimistic. Your gift of discernment will enable you to understand the customer’s need and exceed their expectations with your resolution.
Job Qualifications:
- High School diploma required
- Ability to type at least 50 words per minute
- Basic computer, website, technology understanding
- Strong verbal and written communication skills
- Ability to work additional hours during Peak Seasons
- Experience in customer service preferred
Job Responsibilities:
- Responds to customer inquiries via email, live chat, etc.
- Assist customers with general questions and concerns about various products, shipping policies, etc. for Cultivate What Matters and The Daily Grace Co.
- Redirect customer inquiries about our company theology, history, etc.
- Stay current on company sales, promotions
- Have a thorough knowledge of company products
- Meet personal and departmental metrics
- Assist other departments, such as our warehouse, with damage reports, insurance claims, and resolving shipping issues
- Assist customers with refunds, exchanges, and replacements
- Other duties as assigned
Compensation & Benefits:
- Starting annual salary for this position is $40,000-$45,000 based on education and experience
- Full insurance package including health, dental, vision, basic life, and disability
- Paid time off to volunteer with your favorite organization
- Annual raises and profit sharing based on company profitability and personal performance
- Three to four weeks of Paid Time Off (PTO/Vacation)
- Thirteen paid holidays
- Annual employee celebration pay for birthday and anniversary milestones
- 401(K) Retirement Eligibility
- $1,000 annual match to a charity of your choice! *upon approval
- Free company product every year!
- Up to one week paid leave for an International Mission Trip
- Flexible scheduling to ensure a healthy work/life balance
- Up to 12 weeks paid Parental Leave
- Fun times, family atmosphere, and the best company culture you’ve ever experienced!
Come and join a four-time honoree of Inc. 5000’s Fastest Growing Companies in America!!!
Salary : $40,000 - $45,000
