What are the responsibilities and job description for the Customer Service Representative position at DAIOHS U.S.A., INC.?
First Choice Coffee Services is on a mission to take over the world with our Office Coffee services by providing unbeaten levels of customer service and supplying the best Office Coffee choices. For nearly half a century, First Choice Coffee Services has provided premium office coffee solutions to businesses throughout the United States.
We are actively looking for a Customer Service Representative to join our team! If you thrive in a fast-paced environment and have the drive and passion to succeed, come join our winning Team!
This position offers a base salary starting between $18.00 and $21.00 per hour. This is a full-time, Monday through Friday position.
What you'll be doing – The Role:
- Processes a high volume of incoming calls and emails, including customer orders submitted by telephone, email, and fax.
- Relays all customers concerns and requests related to products, services, and equipment to the appropriate Daiohs team members, in a timely fashion.
- Generates daily manifests for Route Drivers and Service Technicians using the Company’s specialized computer software.
- Checks in Route Drivers at the end of the workday and reconciles all customer funds received during deliveries.
- Dispatches Service Technicians to respond to repair calls and coordinates service installations.
- Makes regular calls to accounts with outstanding balances and assists in maintaining accounts receivable over 60 days and attrition at five percent or less.
- Processes and applies payments to customer accounts
- Communicates sales leads to appropriate branch personnel.
- Provides backup support with daily sales reports, bank accounts, and month-end processes in supervisor’s absence.
- Keeps records of customer interactions, processes customer accounts, and files documents.
- Develops and demonstrates thorough knowledge of the Company’s products, services, and pricing structure.
- Solicits sales from customers during promotions.
What’s in it for me? – The Benefits
- 401(k) and company matching
- Medical, Dental and Vision Insurance
- Life insurance
- Paid time off
What you’ll bring – The Person:
- High school diploma or equivalent
- Past experience preferred
Salary : $18 - $21
