IT Asset Mgmt. Specialist

A typical day involves working the software queue and defining, deploying, and managing all phases of the enterprise software ITAM process. Manage agreements and relationships with vendors and ensure the enterprise is equipped with appropriate software to fit the needs of employees. Support all areas of the Hardware and Software module while striving to align with ServiceNow recommended best practices.

Job Duties and Responsibilities:

• Maintain IT software asset inventory
• Build and maintain automated IT asset inventory capabilities
• Manage agreement for subscription software assets
• Ensure sufficient stock of software licenses to fulfill requests
• Develop and implement software asset management processes and procedures for enterprise
• Identify, define, and deploy best practices for enterprise ITAM
• Coordinate lifecycle, procurement, maintenance, and decommissioning of IT software
• Coordinate warranties and service agreements
• Monitor and analyze trends in company spending and inventory control to make recommendations for the future and to identify areas for possible savings and/or asset optimization
• Define standards and ensure guidelines and controls are maintained
• Preform audits and regular inventory reviews
• Generate IT software asset reports to assist management in forecasting needs and budgeting for annual renewals
• Work with other departments to ensure project software needs are met
• Administer ServiceNow platform to align with IT policies, processes, and procedures with ITIL emphasis
• Support and develop automation, integrations, and reporting
• Assist with or perform platform upgrades end to end for all instances keeping to ServiceNow family upgrade schedule
• Migrate development via update sets, xml, etc.
• The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required

Minimum Requirements:

Education and Experience

• Associates degree in a technical field (Engineering, Computer Science, etc.)
• Bachelor's degree or equivalent in technical field or project management preferred
• 5 or more years of experience in IT software/asset management
• Experience with multi-location coordination of technical resources
• Experience managing leased assets
• Experience with Service Catalog, creating items and flow designer
• Familiarity or certification with ITIL foundation concepts
• Familiarity with CSDM and CMDB modules preferred
• Certifications/Licenses –
  • ITIL Certification
  • ITAM, CITAM, CHAMP industry certifications preferred
  • ServiceNow Admin Certification a plus

Knowledge, Skills and Abilities

• Expert knowledge of ITAM standards
• Expert skills in Microsoft Excel
• Excellent skills in problem-solving
• Excellent skills in customer service
• Able to consider and support both strategic and practical implications for proposed course of action
• Able to communicate clearly and effectively, both verbally and in writing
• Able to interact positively and work effectively with others (interpersonal skills)
• Able to organize time, energy, and resources effectively to achieve goals (organizational skills)
• Able to present a positive, energetic, and patient mentoring style
• Skill in leadership and coaching
• Must be able to read, write and speak English

An Equal Opportunity Employer