Help Desk Analyst

Daisy Brand is currently looking for a junior to mid-level (Field) Service Desk Technician. Primarily, the candidate will support local branch end users and related endpoints. Remote support will include our corporate office, sales force, and other manufacturing plants. Candidate should also be willing to travel occasionally (typically 1-3 trips per year) to support other locations.

Day to day responsibilities include: Maintaining ticketing queue, applications support, basic networking, and troubleshooting/ configuration of end point devices throughout the facility. This person will also assist other team members (located at other facilities around the country) in the process of troubleshooting system wide issues, along with execution of companywide technical initiatives. Prior involvement with backup and recovery efforts, provisioning and or deployment of new technologies is a plus.

RESPONSIBILITIES:

1. Proactively monitor network infrastructure and respond rapidly to issues
2. Serve as primary contact for local pc, server, and network technologies
3. Configure and deploy workstations, servers, and network hardware
4. Work as Help Desk/Desktop Support staff to address reported issues and act as onsite support for IT projects
5. Update progress and resolution for reported issues within ticketing system
6. Create and update technical and end user training materials
7. Provide high quality support to end users

REQUIREMENTS:

1. Self-motivated, energetic, organized, and customer service focused
2. Communicate effectively to end user and other IT team members
3. Degreed professional or equivalent current certifications with demonstrable experience in supporting and troubleshooting Windows in AD environments using published and learned best-practices
4. Proven record of supporting and provisioning technical solutions
5. Possess a drive to learn and teach
6. Possess effective troubleshooting skills, be methodical and detail oriented
7. Possess desktop and desktop peripheral troubleshooting skills and techniques needed to solve complex issues (printing, applications, networking)
8. Technical knowledge of cabling installation and troubleshooting
9. Candidate must be able to carry out physical requirements of the job including the racking (lifting) of equipment, along with the traversal of ladder and elevated environments.

PREFERENCES (familiarity with):

1. Fresh Service Helpdesk software
2. Smart devices iPhone /iPad/ Android
3. Printer/Print server support
4. Microsoft Cloud Technology- Intune, Azure AD, O365
5. Computer- Lenovo ThinkPad / HP
6. Messaging Microsoft Exchange
7. Collaboration Microsoft SharePoint
8. Backup and recovery software- Acronis and Avamar
9. Switches and routers - Cisco and Brocade

For five generations spanning over a century, Daisy Brand has been a family-owned company committed to providing the freshest, most wholesome dairy products. The company is headquartered in Dallas, Texas with manufacturing facilities in Garland, Texas (1998), Casa Grande, Arizona (2008), and Wooster, Ohio (2015).

Daisy is the market leader in two billion-dollar categories, sour cream and cottage cheese, and generates over half a billion in revenues annually. Daisy Sour Cream represents 1 out of every 2 sour cream purchases in the United States and is the largest sour cream brand in food service, military, and club. It is recognized by consumers for A Dollop of Daisy, a tagline that put this once small brand on the map. Daisy Cottage Cheese is Americas #1 cottage cheese brand and continues to bring new consumers into the category with its innovative single serve packaging and consistent high quality. Daisy recently expanded into a new category with the launch of two dip products and is in the process of expanding distribution.

Daisy's core values, Clean and Trust, resonate in all aspects of our business operations. In 2008, the Foundation for Financial Service Professionals awarded Daisy the prestigious American Business Ethics award.

While maintaining a strong culture of curious and innovative problem-solvers, Daisy Brand has more than doubled employment over the last 15 years and is continuing to grow. Currently, we are proud to employ over 650 full-time staff across more than 25 states throughout the United States.

At Daisy Brand, we value longevity and aim to foster a working environment where employees can envision a long-term career. Companywide, the average employee tenure stands at over seven years. Our corporate office and sales team each boast an average tenure exceeding eleven years, while our manufacturing facilities also demonstrate strong employee retention with tenures averaging over seven years.

Daisy Brand offers an industry leading benefits package that includes:

• A no-deductible, $0 premium option for employee-only health coverage.
• 401(k) with 50% company match on first 8% of earnings you contribute.
• Safe harbor and profit-sharing company contributions to 401(k).
• Company paid short- and long-term disability coverage.
• Company paid 2X annual salary life and AD&D insurance.
• 4 weeks annual paid time off.
• 20 floating holiday hours and 6 company paid holidays.
• Extra time off for volunteering.
• Tuition reimbursement.
• Fitness membership reimbursement.
• And more

Daisy Brand is a nicotine-free company. Daisy Brand is an Equal Opportunity Employer. Veterans and disabled encouraged to apply.