What are the responsibilities and job description for the Lead Technician position at Daisy - Naples?
Overview:
Daisy is a national smart space installation and services company that simplifies smart home and office technology to make it work optimally, solving one of the biggest in-home problems today and bringing more joy into the lives of our clients. We are seeking a Lead Technician in our Naples, FL branch who is proficient at installing, configuring, and maintaining low voltage integrated system equipment, devices, and components. The right candidate for this role has complete knowledge of Control 4 and understands the basic concepts of how audio, video, communication, and control devices work. The Lead Technician performs system configuration, calibration, programming, testing, and troubleshooting – as well as demonstrates mastery of basic wiring/cabling for low voltage integrated systems.
Responsibilities:
- Reads and interprets blueprints, diagrams, floor plans, specifications, and operational/product manuals
- Installs Control 4, configures, and maintains audio/video, satellite/cable, networking/data systems, devices and components
- Troubleshoots simple and complex systems
- Installs and terminates low voltage cable
- Installs low voltage panel and junction boxes
- Travels to various job sites
- Uses hand and power tools safely
- Maintains company issued tools, equipment, and vehicle
- Interacts with clients, builders, designers, architects, and other industry professionals
- Communicates every day with the Project Manager on the progress of the project
- Performs other related duties as assigned
Requirements:
- Minimum of 2-3 years of low voltage integrated systems work experience and/or hands-on study required
- Minimum of a high school diploma required
- Brings a positive attitude, good customer service skills, a stellar work ethic, and a professional appearance to the work place
- Adept at thinking creatively and strategically
- Motivated to learn new technologies and processes
- Demonstrates excellent judgment and creative problem-solving skills, including negotiation and conflict resolution
- Balances competing priorities, complex situations, and tight deadlines
- Interacts thoughtfully with people of all ages and cultural backgrounds
- Works independently and as part of a team
- Exhibits strong management and leadership skills; capable of leading and motivating others
- Can pass a drug screen and background check
- Possesses a valid Florida driver’s license and access to a reliable, insured motor vehicle
- Able to independently lift items up to 50 pounds
- Capable of sitting, standing, and kneeling for extended periods of time
- Must adhere to state and federal laws as well as abide by traffic laws while using company vehicle and/or on company business
- Available to work 8am-5pm, Monday – Friday; with flexibility for on call rotations which may include occasional evenings and weekends
Company Purpose/Mission
- Our Mission - To enhance the human experience through smart spaces.
- Our Vision - To be the most beloved brand in technology services
Company Values
- Delight - We seek to go beyond satisfaction, consistently bringing magical experiences and fulfillment to those we serve.
- Accountability - We are responsible, transparent, and committed to delivering on our promises.
- Innovation - We consistently offer creative solutions to meet & exceed the evolving needs of our clients, franchisees, and each other.
- Service - We have an unwavering commitment to serve our clients, franchisees, and each other to build enduring partnerships.
- You - We put relationships first. Whether you are a client, franchisee, trade partner, or our newest team member, we value you, your unique background, experience, and perspective.
Benefits/Perks
- Healthcare Benefits
- Generous PTO
- Competitive Compensation based on experience and skill level
Additional Information:
We are a smoke, alcohol, and drug-free environment. This includes our buildings, vehicles, and job sites and/or when wearing our apparel.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.