Public Safety Telecommunicator (911 Dispatcher) (Non-Dakota County Recruitment)

General Description

POSTING TYPE: Open-competitive
DEPARTMENT: Dakota 911
LOCATION: Dakota 911 Building, Rosemount
HIRING HOURLY WAGE: $30.67
HIRING ANNAUL SALARY: $63,793
CLOSE DATE: 4:30 pm @ 4/30/25 per department request

This is a non-Dakota County recruitment. To review the full job description and to submit an application visit https://www.dakota911mn.gov/careers/. All materials will be collected by the Dakota 911. Please refer to the Dakota911 website for employment and benefits information.

Dakota 911 Public Safety Telecommunicators answer incoming emergency and non-emergency calls, collect pertinent information, dispatch appropriate public safety units to the scene and provide follow-up communications and assistance to field personnel.

Position salary range is $63,793.60 - $91,686.40. Dakota 911 pays for emergency dispatch experience.

Minimum Qualifications

• High school diploma or GED.

• 2 years of experience in a customer service position
• 1 year experience in dispatching, public safety or call center
• Associate’s Degree

Duties & Responsibilities

• Answer and respond to incoming calls received in the dispatch communications center and dispatch units including police, fire, ambulance and other emergency personnel to emergency and non-emergency situations.
• Actively listen and ask appropriate questions of callers to effectively prioritize the call and determine the necessary response.
• Provide ongoing updates to responding field personnel as information is received.
• Monitor and record all emergency radio traffic, emphasizing officer and emergency personnel safety.
• Utilize Emergency Medical Dispatch (EMD) system to process EMS calls.
• Utilize Emergency Fire Dispatch (EFD) system to process fire calls.
• Enter and maintain accurate and timely data in the Computer Aided Dispatch (CAD) system.
• Retrieve information on driver’s license, vehicle registration, warrants and other pertinent information from local, state and federal computer information systems.
• Contact emergency service organizations, public works crews and utility companies as directed.
• Enter, process and retrieve information from the computer system as needed or requested.
• Efficiently and effectively operate communication center equipment and technology. Document and report malfunctions of equipment and software applications on a timely basis to supervisor or technical staff.
• Perform other duties and responsibilities as apparent or assigned.
• Work shifts as required including nights, weekends and holidays.
• Work overtime as required.

Knowledge, Skills & Abilities and Work Environment

• Ability to sit or stand as to answer phones and use computer equipment on a continuous basis.
• Ability to type and hear as to quickly gather information from callers, enter information in the CAD system and assign appropriate emergency units simultaneously.
• Ability to prioritize calls, make quick, reliable decisions and dispatch the appropriate personnel in a timely manner.
• Ability to communicate effectively and tactfully with the public, co-workers, and other agencies.
• Ability to monitor and understand information being received from many sources simultaneously.
• Ability to learn and apply knowledge of geographic maps, resources, businesses, intersections, and other landmarks in Dakota County.
• Ability to handle stress and work in a fast-paced environment.
• Ability to draw reasonable and logical conclusions from information which may be disjointed or incomplete.
• Working knowledge of dispatching equipment including computer software and databases used in an emergency communications center.
• Ability to obtain and maintain certifications including, but not limited to State of Minnesota Terminal Operations, CPR, Emergency Fire Dispatch and Emergency Medical Dispatch.