What are the responsibilities and job description for the Customer Service Associate position at Dal-Tile LLC?
Company Overview
Our commitment to supporting our employees has been a key factor in our growth. We offer a family-friendly work environment, opportunities for career advancement, unique benefits that go beyond medical and dental coverage, and a belief that every employee deserves a productive life outside of work.
Job Description
Primary Responsibilities
• HS diploma or equivalent experience;
• 1 years of customer service experience and warehouse experience;
• Forklift Experience Competencies: Organization, math, time management, computer skills, detail-oriented, customer service, safety conscious.
Benefits
Other Pertinent Job Information
Our commitment to supporting our employees has been a key factor in our growth. We offer a family-friendly work environment, opportunities for career advancement, unique benefits that go beyond medical and dental coverage, and a belief that every employee deserves a productive life outside of work.
Job Description
Primary Responsibilities
- Perform customer service duties such as waiting on customers, assisting customers in determining order requirements, answering customer inquiries, providing samples, providing direction/selection assistance, completing sales transactions, and accepting payments.
- Address and resolve customer complaints (returns and order errors).
- Perform office administration duties such as processing payments and receipts, reconciliation of DSRs and cash box, preparation of bank deposits, balance petty cash box, preparing various performance reports, updating customer master file, and creating vendor orders.
- Enter customer orders, create plant/RDC orders, and complete stock replenishment orders.
- Wait on customers and prepare sales slips.
- Produce daily sales reports.
- Perform warehouse duties such as pulling/assembling customer orders, checking outbound orders for accuracy/completeness, inventory stock checks, restocking and labeling vendor products, maintaining displays, moving, storing, and replenishing material, and conduct daily cycle counts.
- Perform receiving duties such as receiving and unloading inbound material, processing inbound shipments, stocking material, processing customer returns, and notifying management of damaged shipments for freight claims.
- Operate crane forklift equipment.
- Maintain clean and organized facility by sweeping, trash removal, restroom cleaning, and general office maintenance.
- Maintain a safe working environment by obeying all safety rules as outlined in the Safety Program and reporting all accidents, unsafe conditions, and acts to Management.
• HS diploma or equivalent experience;
• 1 years of customer service experience and warehouse experience;
• Forklift Experience Competencies: Organization, math, time management, computer skills, detail-oriented, customer service, safety conscious.
Benefits
Other Pertinent Job Information
