What are the responsibilities and job description for the ALM Support Specialist position at Dale WorkForce Solutions?
Job: ALM Support Specialist
Location: on-site 3 days per week in Coppell, TX
Duration: long-term contract
In this position, you will be reporting to Direct Delivery (DPO COE) organization and support engineering project teams on ALM tools related topic such as - tool roll out, configuring tools to projects and business needs and training.
Job Responsibilities
Location: on-site 3 days per week in Coppell, TX
Duration: long-term contract
In this position, you will be reporting to Direct Delivery (DPO COE) organization and support engineering project teams on ALM tools related topic such as - tool roll out, configuring tools to projects and business needs and training.
Job Responsibilities
- Provide Tools Support for ALM
- Troubleshooting issues reported by Users.
- Responsible to creating new users.
- Responsible to create new projects.
- Usage Monitoring and reporting.
- Quality Center Customization support.
- Work closely with all engineering domains to support on ALM tool related topics.
- Support PMT organization to deploy current and new tool suites to engineering projects.
- Support users by creating tool related scripting and automation of repetitive tasks.
- Support engineering teams to extract charts and dashboards from the ALM tools.
- Support Configuration Manger, Change and Problem Resolution manger to monitor and extract audit reports from the ALM tools.
- Monitoring
- Migration of projects to latest version of the application
- New patch implementation
- Validation and verification of the upgraded environment and projects
- Monitor and proactive management of centralized shared tools services such as license servers, databases, application services and infrastructure that underpins these.
- Administrative tasks for implementing ALM functionality.
- Experience implementing new functionality.
- Customization and configuration of the project as per the project requirement (user roles, project entities, Alerts, Workflows etc.)
- Designing and developing workflows and configurations
- Development of template projects and cross project customization
- Customizing within the dashboard/reporting module
- Identify, analyze, and mitigate project and operational risks.
- Ability to coordinate activities with various technical teams (network, database, and architecture) to structure solutions.
- Development and communication of tool usage and best practices
- Understanding and developing SQL queries
