What are the responsibilities and job description for the Representative, Guest Experience position at Dallas Arboretum?
The mission of the Dallas Arboretum and Botanical Garden is to build and maintain a public venue that promotes the art, enjoyment and knowledge of horticulture while providing opportunities for education and research. We are committed to excellence, inclusion, good management and fiscal responsibility.
JOB SUMMARY:
Ensure guests have a positive experience by providing support over the phone by enforcing departmental standards and policies.
ESSENTIAL DUTIES INCLUDE BUT ARE NOT LIMITED TO:
- Interact courteously with guests over the phone
- Assist guests with booking tickets
- Answer general garden questions
- Maintain and enforce basic Dallas Arboretum policies
SKILLS/ QUALIFICATIONS
- High school graduate or G.E.D.
- Customer handling experience desired
- Excellent verbal and written communication skills
- Computer experience required (Microsoft Office products)
- Physical ability to sit, stand and/or walk for extended periods indoors and outdoors regardless of weather conditions
- Ability to work rotating shifts, including weekends and seasonal evening hours
