Community Engagement Advocate

Job Summary:

The Community Empowerment Advocate (CEA) will oversee the repair program for families in neighborhoods served by Dallas Area Habitat for Humanity. This position combines the responsibilities of managing the family selection and qualification process with the execution of repair operations. The CEA ensures that each project is completed successfully, on time, and within budget by directing and managing all aspects of the repair program, including supervising teams, maintaining relationships with partner agencies, and developing work scopes in collaboration with families. The CEA is dedicated to supporting homeowners after their selection, ensuring a seamless and effective repair process that meets production and program requirements.

Essential Duties:

• Collaborate with the Community Engagement Manager to promote the repair program and manage post-purchase programs (e.g., post-purchase classes).
• Organize and lead informational sessions to educate community members about home maintenance and repair.
• Act as a liaison during the homeowner qualification process, building relationships and ensuring a positive program experience.
• Ensure adherence to Habitat’s qualification guidelines and maintain accurate project files. Process applications and ensure data integrity in all systems.
• Develop work schedules, manage contractors, and oversee subcontractor work to meet quality, efficiency, and budget goals.
• Solicit bids and write contract scopes.
• Build relationships with partner agencies, assist with outreach activities, and communicate program details to outside organizations.
• Create, monitor, and update project budgets; ensure costs align with financial expectations.
• Oversee project workflow, manage homeowner communications, and maintain project documentation from intake to completion.
• Effectively utilize volunteers and contractors for repair program operations.
• Recruit, train and manage volunteer activities at home sites.
• Conduct regular inspections and assessments to ensure that all repairs meet safety and quality standards.
• Pull all necessary permits and schedule building inspections.
• Handle administrative duties, maintain confidentiality, and resolve conflicts as needed.
• Develop detailed project plans and implement work schedule. and implement work schedule manage contractors for repair projects.
• Create and manage HRS Project Schedules to meet expectations for quality, efficiency and timely completion, balancing exterior work for appropriate seasons.
• Work with partner families to develop manageable work scope that subcontractors, volunteers and staff can complete.
• Ensure all projects and contractors follow any and all funding requirements.
• Create, monitor and update project budgets, comparing actual costs to budget.
• Perform other duties as assigned.

Education and/or Experience Required (Minimum):

• High School Diploma
• Minimum two years community organizing, community development and/or affordable housing experience
• Proficiency in MS Word, MS Excel and MS Outlook
• Knowledge of operating standard office equipment
• Excellent written, verbal and interpersonal communication skills
• Ability to prioritize projects and strong problem-solving skills
• Great organizational and research skills and attention to detail
• Solid judgement and sound decision-making skills
• Must be able to work in the evening and on occasional weekends.

Preferred:

• Bachelor’s degree
• Experience working with the Salesforce platform

Knowledge, Skills and Abilities:

• Ability to read and write in Standard English.
• Ability to establish and maintain cooperative working relationships with others.
• Ability to interact with people of various social, cultural, economic, and educational backgrounds.
• Ability to listen perceptively and convey awareness.
• Ability to interact diplomatically with the public in a continuous public contact setting.
• Ability to work as part of a team and in a team environment.
• Ability to maintain level-headedness in the face of resistance and contrary opinions.

Work Environment:

The employee generally works in an office environment but may occasionally be required to perform job duties outside of the typical office setting. The noise level in the work environment is usually quiet to moderate. The employee is not exposed to any adverse environmental conditions.

Physical Activity & Requirements:

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to sit and use repetitive motions of the wrists, hands and/or fingers. This is a sedentary position; however, the employee is occasionally required to stand, walk, reach with arms and hands, grasp, climb or balance, and to stoop, kneel, crouch or crawl and lift up to 10lbs. Hearing, talking and vision abilities required by this job include perceiving the nature of sounds at normal speaking levels with or without correction, expressing or exchanging ideas be means of the spoken word and close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal and extensive reading.

The position is full-time/hybrid, requiring office hours on Tuesday through Thursday and occasional on site requirement on Saturdays. a