What are the responsibilities and job description for the Patient Engagement Advocate position at VirtualVocations?
A company is looking for a Patient Engagement Center Advocate to join their contact center team.Key ResponsibilitiesRespond to incoming phone calls and schedule patient appointments using the E360 systemDocument patient requests and pertinent information via EMR for efficient serviceCoordinate with team members to maintain an efficient workflow and meet call production goalsRequired Qualifications, Training, and Education1-3 years of related experience in a call center or as a receptionist, preferably in healthcareExperience with E360, NextGen, Waystar, Epic software, or other EMR systems preferredHigh School Diploma minimum requiredStrong computer skills and ability to multitask across multiple programsAvailability for a 6-week training period with no time off
