System Support Specialist I

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Weekly Work Hours

Compensation Range

Staff Range N05 Hourly

Hourly Rate

25.48 Hourly

FLSA

United States of America (Exempt)

Position Type

Staff

Position Summary

An entry level position responsible for providing desktop computer support and first-level application and network troubleshooting for internal and external users.

Required Knowledge, Skills and Abilities

• General knowledge of computer hardware and software with an understanding of how it integrates with the computing systems and databases.
• Ability to apply knowledge of the broad range of technologies to achieve effective solutions.
• Quick learner with high attention to detail and ability to multi-task.
• Able to build effective relationships with internal and external partners to enhance collaboration and understanding.
• Able to keep track of deadlines and timelines and provide timely follow-up.
• Must be flexible with the ability to adapt to changes quickly and think conceptually.
• The ability to prioritize and escalate tickets to tier level two with detail and supporting documentation, ensuring that service level agreements are met.
• Ability to effectively communicate technical concepts to other technical staff members.
• Must have excellent customer service skills and be service oriented.
• Strong written and verbal communication skills.

Key responsibilities

Physical Requirements

Normal physical job functions performed within a standard office environment. Reasonable accommodations may be made to individuals with physical challenges to perform the essential duties and responsibilities. Occasionally may be required to lift and carry materials weighing up to 30 pounds.

Minimum Qualifications

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Incumbents may be directed to perform job-related tasks other than those specifically presented in this description. Position requires regular and predictable attendance.

About Us

Since 1965, Dallas College, formerly Dallas County Community College District, has served more than three (3) million students. Comprising seven campuses located around the Dallas / Fort Worth area, we are one of the largest community college systems in the state of Texas. We strive to be a leader in the community college space, placing students at the center of everything we do.

Dallas College is committed to cultivating an environment of opportunity and belonging for all students and employees. We recognize that the Dallas College workforce, and the diverse talent that stems from it, is directly linked to our success. We are part of an equal opportunity system that provides education and employment opportunities without discrimination on the basis of any protected attribute, including race, color, religion, national origin, sex, disability, age, sexual orientation, gender identity or gender expression, veteran status, pregnancy or any other basis protected under applicable law. In accordance with applicable law, Dallas College will make reasonable accommodations for applicants and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Applications Deadline

January 3, 2025

Salary : $25