CLERK II COMMUNICATIONS (GENERIC)

As the first emergency (911) contact this position is responsible for the coordination and prioritization of all communication call-taking activities at the Dallas County Sheriff's Department Communication Center (911) using exceptional problem solving skills and providing excellent customer service, while providing. This position is responsible for proper resource utilization through the CAD (Computer Aided Dispatch) system, while ensuring that standards of performance and citizen needs are met.Accurately receives and processes emergency and non-emergency telephone requests for ambulance / emergency medical / law enforcement assistance.Provides excellent customer service to the general public as well as callers from other law enforcement agencies.Adheres to departmental policies and procedures.Effectively answers routine inquiries and resolves basic customer service issues.Performs other duties as assigned.Graduation from an accredited high school / GED program. Two (2) years job related experience or 30 hours of college or a combination of the two. Experience in a customer service environment a plus.Ability to type 30 wpm or 60 kspm, and proficient with basic computer applications and standard word processing software. Ability to multi-task and problem-solve in high-stress situations.Ability to understand and follow written and verbal instructions, organize and process work and establish and maintain effective working relationships with a diverse group of other County employees and the general public. Able to learn the geography of areas served to provide accurate response time estimates to citizens and other agencies.Employees assigned to the Sheriff's Department Communications Division must be at least 18 years of age, have a high school diploma from an accredited high school or a high school equivalency certificate (GED) administered and awarded through a Department of Education and State GED testing facility in the United States on file, and be able to obtain a Telecommunicator License issued by the State of Texas within twelve months.May require prolonged sitting, standing, walking and ability to lift and carry up to 25 lbs. unassisted.All applications must be completed online through Dallas County website (www.dallascounty.org). Please click on Employment. Click on Future Dallas County Employee, Click on Sign In then Accept Privacy Agreement. Click on New User if you have not registered. Click on Login if you already have an account in Taleo OR Click on Current Dallas County Employees (Employees ONLY), Click on Sign In and Login. Paper applications will not be accepted for this position.The hiring process involves successful completion of each step or your application will be rejected. The steps include Criminal History Review, Polygraph Examination, Initial Interview, Review of Personal History Statement and Documents, Physical Examination, Supervisory Interview, and Background Investigation. Documents must be presented upon request : The following are required : Birth Certificate Social Security CardHigh School Transcript or Diploma or GED Certificate or College TranscriptTexas Driver's License / Texas Identification Document Card (ID)If applicable, the following are needed : Certified college transcript(s)Current marriage licenseDivorce Decree(s) - complete decreeMilitary Discharge (DD-214 long form)(MALES ONLY) Selective Service Registration Card or Exemption from Registration Proof of required licenses and / or certifications for certain positions