Membership Associate

Description

Reports to: Membership Assistant Manager

Level: Associate

Classification: Exempt, Full-Time

Benefits: Full Museum benefits 

Schedule: M-F 9-5; non-standard including occasional evenings and weekends

Mission: The Dallas Museum of Art is a space of wonder and discovery where art comes alive.

The DMA will:

• Place art and our diverse communities at the center around which all activities radiate.
• Pursue excellence in collecting and programming, present works of art across cultures and time, and be a driving force in contemporary art.
• Strengthen our position as a prominent, innovative institution, expanding the meaning and possibilities of learning and creativity.

Scope of the Position:

The Membership Associate is responsible for servicing in-bound communications for approximately 14,000 Membership households between $120 to $999 levels across multi-channels. An integral position within the Development department, the Membership Associate will facilitate all Member emails and phone calls for the Museum, assist Members resolve complaints and inquiries, obtain tickets, process membership and annual fund donations, and provide administrative support. 

The ideal candidate for the Membership Associate at the Dallas Museum of Art will be a strong relationship builder and a good verbal and written communicator. Candidates who are driven by exceptional customer service and have prior Museum or non-profit sector work experience are encouraged to apply.   

Duties and Responsibilities:

• Assist members with renewals, upgrades, ticketing, annual fund donations, and event reservations.
• Respond to all member inquiries by phone and email and ensure efficient resolution, escalating as needed.
• Assist with member fulfillment and stewardship.
• Assist with reports and data projects.
• Maintain member record accuracy in donor database.
• Other duties as assigned.

Requirements

Education, Experience, and Certification:

• Bachelors’ degree preferred.
• Experience with Microsoft Office suite required.
• Experience with Raiser’s Edge, and Ticketing systems (ETix) preferred.
• Nonprofit experience, preferably in the arts and cultural sector preferred.

Key Qualifications:

• Strong customer service orientation 
• Calm and patient demeanor when handling difficult interactions
• Excellent skill in written and verbal communication 
• Strong organizational, multi-tasking, and problem-solving skills and attention to detail

Our Core Values 

• Act with Integrity: We are honest and ethical.
• Build Inclusivity: We create spaces where everyone can feel like they belong.
• Communicate Respectfully: We listen intentionally and advocate for diverse perspectives.
• Embrace and Drive Change: We are innovative, creative, and solutions driven.
• Foster Connections: We collaborate around shared goals.
• Maintain Balance: We encourage ourselves and each other to reflect and recharge.
• Remain Curious: We pursue personal and professional learning.

Equity, Diversity, and Inclusion

The Dallas Museum of Art fosters equity, celebrates diversity, and supports inclusion. We acknowledge that diverse backgrounds and voices of visitors, volunteers, trustees, staff, and communities represented in the collection make us stronger and better equipped to make positive impacts locally, nationally, and internationally.

Equity 

Society’s historical legacies and systemic barriers have created disparities in the communities we serve. Knowing this, we strive to expand and enhance arts opportunities for all.

Diversity 

Many factors—including but not limited to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, veteran status, disability, genetics, economic backgrounds, and experiences—make individuals and groups unique. Our goal is to ensure visitors, volunteers, trustees, staff, and collections reflect this diversity.

Inclusion 

We commit to listening to and learning from diverse voices and perspectives. We create a vibrant and accessible social space that encourages dialogue and the exchange of ideas through arts and culture.

EOE 

The Dallas Museum of Art is committed to building a culturally diverse staff and is an Equal Opportunity Employer. The DMA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.