Cashier/ Customer Service

Great Opportunity!

Cashier employment opportunity with Dalton Motors   

Looking to enhance your career?  If you have a passion for providing great customer service and you want a place where you can learn, grow, excel, and be appreciated, then become part of our strong team at Dalton Motors.  This is a great opportunity to work with an industry leader known for its friendly and welcoming environment, exceptional customer service, and large and loyal customer base. With a customer-first approach, our team is committed to providing unparalleled service and creating lifelong customers. As we continue to expand, we are seeking passionate, eager individuals to join our dynamic Customer Service department. We believe that investing in our employees is paramount, which is why we offer incredible career development opportunities to those who strive for excellence.

Pay: $18.00 - $20.00/ hour

Company Overview:

Dalton Motors is located less than 20 minutes from most areas of San Diego. Founded in 1945, Dalton Motors is a family owned and operated business with over 35 dealerships serving major manufacturers including Subaru and others. We have ongoing training for our staff, including training from the manufacturer, new product on-line training, and job specific training by our in-house trainer. Our dealership runs smoothly in large part due to our solid processes and trained, skilled staff, many of whom have been here for twenty years or more.

Some of What You’ll do:

• Greet customers warmly and listen to their concerns about their vehicle. Ensure they feel heard, valued, and understood throughout their service experience.
• Accurately schedule service appointments, ensuring that customers’ needs are addressed in a timely manner. Work closely with the service team to communicate customer requirements and service expectations.
• Clearly communicate the scope of work required for each vehicle, explaining the process and estimated time of completion. Ensure customers understand all repair or maintenance recommendations.
• Collaborate with the parts department to ensure that the necessary parts are available for scheduled repairs. Keep customers informed if there are any delays or changes in parts availability.
• After service completion, check that all customer concerns have been addressed and ensure their vehicle is returned in the same clean condition as when it arrived.
• Provide a high level of customer service, ensuring that each customer leaves satisfied with the service they received. Address any complaints or issues with professionalism and care, working to resolve them quickly.
• Maintain clear and accurate records of all services performed, repairs recommended, and customer interactions. This documentation helps ensure the best possible customer experience.
• Ensure compliance with all safety standards and regulations within the service department. Maintain a safe and clean working environment for both customers and the team.
• Work closely with technicians and other service department staff to ensure smooth communication and the efficient completion of all service requests. Help create an environment where customers receive prompt, friendly, and professional service.
• Stay up-to-date on the latest service offerings, manufacturer updates, and customer service techniques to continually improve the customer experience.

What we are looking for:

• High school diploma or equivalent
• Previous customer service experience is a required, preferably in the automotive industry. 
• Ability to interact with customers clearly and professionally, both verbally and in writing.
• Passion for providing outstanding service and solving customer problems with empathy and patience.
• Basic understanding of automotive systems or a willingness to learn (training provided).
• Ability to resolve issues efficiently while maintaining accuracy.
• Works well in a team environment and can stay effective under pressure.

Dalton Motors Benefits:

• Full Benefits 1st of the month after 60 days of employment including Health, Vision, & Dental Insurance
• 401k plan
• Paid vacation
• Paid manufacturer product training
• Employee Assistance Program
• Employee vehicle purchase program
• Advancement opportunities
• Custom tailored onboarding training programs

At Dalton Motors, we believe that a diverse workforce is a strength to be celebrated. We value the unique contributions that you can bring to our team in terms of education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, color, religion, disability, sexual orientation and beliefs. 

Salary : $18 - $20