Production Team Lead

CDH Team Lead

At DALY Computers, we’ve proudly served state and local governments and education customers for over 37 years, providing innovative IT infrastructure solutions as a trusted system integrator, value-added reseller, and service provider. Our mission is to deliver cutting-edge technologies and services that support our clients in achieving their mission goals.

As a Configuration Team Lead, you’ll play a critical role in our production facility located in Frederick, MD. In this hands-on role, you will oversee a team responsible for configuring, imaging, and processing desktops, laptops, tablets, and other computer systems. Your leadership will directly influence team performance, quality, and on-time delivery of customer orders.

You’ll collaborate closely with management to meet production targets, resolve operational challenges, and foster a high-performance culture. This full-time position typically runs Monday through Friday, 8:00 AM to 5:00 PM, with occasional overtime or weekend hours as needed. Reliable transportation is required.

All candidates must pass a comprehensive criminal background check and a drug test screening. Daly is a drug-free workplace.

Duties & Responsibilities:

• Lead and develop a production team to meet daily order processing goals within service level agreements (SLAs).
• Supervise the imaging, configuration, and deployment of IT hardware to ensure accuracy, efficiency, and high quality.
• Track order status and team output; identify and resolve workflow or technical issues in real time.
• Analyze performance data, conduct root cause analysis, and support continuous improvement initiatives.
• Promote adherence to safety protocols and inventory procedures.
• Provide feedback to team members to develop a highly skilled workforce with potential for promotions.
• Assist with the implementation of operating methods and procedures designed to eliminate operating inefficiencies and improve product quality.
• Provide effective input for potential new hires, also engage candidates during the interview process.
• Effectively manage all employee relations matters and conflict resolution, track and ensure team members comply with attendance policies.
• Communicate effectively with cross-functional teams including sales, distribution, and service teams.

Knowledge, Skills & Abilities:

· Strong focus with courage, drive, and discipline to execute.

· Must possess good time management skills and punctuality in order to meet tight deadlines and ensure timely delivery of equipment to our customers.

· Demonstrated personal and professional values, be a role model & positive influence on those around him/her. Demonstrate unquestionable integrity and character.

· Basic knowledge of computers, imaging, configuration, BIOS preferably windows and chrome OS.

· Demonstrated ability to build talented, engaged, and high performing teams.

· Demonstrated knowledge and experience on safety best practices and regulations.

· Demonstrated ability to influence people, including building high levels of trust and commitment.

· Exceptional performance and record of achievement demonstrating leadership capabilities.

· Self-motivated with a bias for action.

· Approachable, authentic and genuine.

Physical Requirements:

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Display average coordination with each hand on a continuous basis while performing job tasks:

· Perform elevated work on an occasional basis.

· Stoop, kneel or squat on a daily basis when handling products.

· Reach forward and to the side on a frequent basis when handling products.

· Stand and walk on a continuous basis during the course of a work day.

· This job requires the use of close vision, distance vision, peripheral vision and depth vision.

· Work in a team environment with the ability to communicate both written and orally in a concise, polite, and respectful manner.

· Able to move pallets/boxes with the use of a jack/hand truck.

Qualifications:

· 2 years of experience in production, manufacturing, military, or technical environment related.

· 1 year of experience in a supervisory or team leadership role.

· Strong knowledge of imaging and configuring Windows and Chrome OS devices is preferred.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to Commute:

• Frederick, MD 21703 (Required)

Work Location: In person

Salary : $18 - $20