Employment and Hospitality Training Case Manager

Employment and Hospitality Training Case Manager

 Essential Services

Damien Center Values

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Founded in 1987, Damien Center is Indiana's oldest and largest AIDS service organization (ASO) and serves more than 8000 individuals living with or at risk for HIV through a comprehensive, innovative approach to care and prevention. Our purpose is to be a trusted partner in providing services, education and advocacy for all people living with or at risk for HIV and any person seeking a safe and welcoming home for care. Our services include care coordination, clinical and pharmacy services, mental health, housing, and nutrition.

Position Summary:

The Employment and Hospitality Training Case Manager is a dynamic role that combines individualized employment case management with the direct supervision of a hands-on hospitality training program. This position is responsible for supporting clients in overcoming employment barriers, managing their career pathways, and helping them develop critical skills in the hospitality industry. In addition, the role emphasizes trauma-informed practices to foster a safe, supportive, and healing environment for clients, many of whom may have experienced trauma or hardship.

The ideal candidate will have a strong understanding of workforce development, experience in hospitality, and a compassionate approach rooted in trauma-informed care.

Duties and Responsibilities:

This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills.

• Conduct comprehensive client assessments to identify strengths, barriers, and goals related to employment and self-sufficiency.
• Develop individualized employment plans, including steps toward job readiness, skill development, and career progression.
• Provide ongoing one-on-one case management, including resume building, interview coaching, and job search assistance.
• Collaborate with clients to identify transferable skills and assist in securing employment, internships, or apprenticeships in hospitality or related fields.

• Maintain current working knowledge of risk factors, cultural competencies, business techniques, and workforce needs and industry trends.
• Collaborate with Education and Employment Program Manager and Cafe Oztara General Manager to recruit and screen potential participants based on eligibility criteria and offer information sessions to interested candidates.

• Connect clients to supportive services (e.g., housing, mental health, childcare, transportation) as needed, using a trauma-informed approach.

• Help orient new participants into the program by going over program expectations, eligibility, and documentation.

• Conduct participant initial screenings and comprehensive assessment of job readiness, strengths, and barriers, and establish Individual Employment Plans with participants. Monitor plans regularly.

• Oversee the day-to-day operations of the hands-on hospitality training program, including scheduling, curriculum development, and student supervision.
• Provide mentorship and coaching to clients as they develop skills in areas such as food service, housekeeping, front desk operations, and customer service.
• Teach life and soft skills needed to (including but not limited to effective communication, Interpersonal skills, employability skills, ) in order to obtain and maintain employment and advance and or increase income.

• Ensure training activities meet industry standards and help clients gain practical skills needed for success in hospitality jobs.
• Facilitate workshops and on-the-job training sessions, providing both technical skills development and soft skills like communication, teamwork, and problem-solving.
• Foster relationships with local employers and hospitality organizations to create pathways for client internships, job placements, and continued learning opportunities.

• Create and maintain a safe, supportive, and inclusive environment that acknowledges and respects the experiences of all clients.
• Incorporate trauma-informed principles into all aspects of case management and training supervision, including recognizing signs of trauma, offering emotional support, and fostering a sense of empowerment and autonomy.
• Train program staff and clients on the importance of trauma-informed care, promoting resilience and emotional well-being within the hospitality training environment.
• Engage in ongoing professional development to stay updated on trauma-informed approaches and best practices.

• Develop and maintain relationships with community partners, including local employers, training providers, and social service agencies.
• Collaborate with local hospitality businesses to secure internships, job placements, and volunteer opportunities for clients.
• Advocate for clients by facilitating communication between employers and participants, ensuring that they are supported in their transition from training to employment.
• Coordinate with other case managers and service providers to ensure comprehensive, wraparound support for each client.

• Track client progress, including skills development, job placements, and retention rates, ensuring program goals and metrics are met.
• Maintain accurate and timely case notes, client records, and training documentation.
• Prepare regular reports for internal stakeholders and funders on client outcomes, program performance, and areas for improvement.
• Evaluate the effectiveness of the training program, using client feedback and employment outcomes to continuously improve and refine the curriculum.

Education and/or Experience

Bachelor's degree in social work, Human Services, Hospitality Management, or a related field, or equivalent experience preferred. They should have a background in employment case management, workforce development, or job coaching, particularly with clients facing barriers to employment, and hands-on experience in the hospitality industry. Bilingual Spanish/English a plus.

*Work or lived experience may substitute for education requirements on a case-by-case basis.

Knowledge, Skills, and Abilities:

A strong understanding of trauma-informed care, excellent interpersonal and communication skills, and experience with diverse populations, including those affected by homelessness or domestic violence, are essential. Proficiency in case management software and MS Office, along with strong organizational skills, is also required.

Qualifications

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed are representative of the basic knowledge, skills, and/or abilities required.  Reasonable accommodations may be made for individuals with disabilities to perform the essential functions.  The individual in this role must display the highest level of integrity and confidentiality. The individual should have effective communication skills, attention to detail and organization, and flexibility and adaptability. The individual will also maintain knowledge of trends in their area of responsibility.

Physical Demands: 

The physical demands described here are general representations of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made for individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit, reach with hands and arms, talk, and hear. The employee frequently is required to use hands to touch and handle objects. The employee frequently stands or walks.
• The employee must occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made for individuals with disabilities to perform the essential functions. Remote work is on a case-by-case basis and must be approved by the supervisor.

• Office setting, with sustained use of a computer.
• The noise level in the work environment is minimal to moderate.
  • Individuals should maintain personal and professional competency and work to create an environment of courtesy, respect, inclusion, and positivity in all interactions both internal and external to the organization.

• FLSA Status: Salaried, Full-time, Exempt               
• Leader: Employment and Education Program Manager
• Salary: $50-52,000

• Benefits: 
• 150 hours of PTO in the first year followed by 195 hours per year moving forward.

• 12 paid holidays
•  Medical coverage options include a PPO plan or a HDHP.
• Dental & Vision plans
• Health Saving Account or Flexible Spending Account
• Dependent Care Flexible Spending Account
• Employee Assistance Program
• 403b Retirement Account with 5% matching and 100% vesting after 90 days
• Life Insurance @ 2 times the annual salary
• Voluntary Life Insurance Plan including spouse and child coverage options
• Short- & Long-Term Disability Plans
• Premium Subscription to the CALM APP which assists with anxiety, stress & other mental health challenges
• Professional Development Opportunities
• Tuition Assistance
• Annual performance review that includes an annual performance-based salary increase

Protecting our team members, clients, volunteers, and community partners is an integral part of how we ensure our continued work with the clients we serve.  As a condition of employment, Damien Center requires team members to be vaccinated against influenza and receive a tuberculosis skin test (or chest x-ray) annually, and to be vaccinated against COVID-19 (including all boosters), barring an approved religious or medical exemption.   

Damien Center is an Equal Opportunity Employer

Damien Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, family status, ethnicity, national origin, age, disability, marital status, amnesty, status as a covered veteran, other legally protected status, or genetic (including family medical history) information.

Damien Center complies with applicable federal laws and with all state and local laws governing non-discrimination in employment in every location in which Damien Center has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Please apply at www.damien.org/job-opportunities

This position description does not constitute a contract of employment or guarantee of any terms or conditions of employment.  Damien Center employees are employed on an at-will basis. Nothing in this position description restricts Damien Center's right to assign or reassign duties and responsibilities to this position at any time.   

Salary : $50,000 - $52,000