What are the responsibilities and job description for the IT Technician position at Dan and Jerry's Greenhouse?
MISSION & VISION:
Growing to Serve You, our Mission is to bring beauty and joy to our communities through our high-quality plants. As a Vision, we aspire to become a renowned grower, bringing seasonal beauty to every community we serve. We feel strongly that our Mission and Vision can be achieved by living our Core Values each day, Safety, Integrity, Quality, Teamwork, and Service.
POSITION SUMMARY:
Serving both Harrisonville, Missouri and Pella, Iowa growing ranges, the IT Technician will be responsible for troubleshooting and resolving IT-related issues, managing network infrastructure, and provide technical support to system users. The ideal candidate should have strong problem-solving skills and a thorough understanding of information technology, including hardware, software, and networking.
SAFETY:
Safety is a top priority at Dan and Jerry’s Greenhouses, and you will take an active role in promoting a safe working culture. We want all employees, customers, and guests to Arrive Safe, Be Safe and Leave Safe.
ESSENTIAL DUTIES AND RESPONSIBILITIES (comprehensive, but not limited to):
- Monitor network performance and help maintain network security
- Install, configure, and maintain computer hardware, software, and peripherals
- Troubleshoot and resolve IT-related issues reported by users
- Manage user accounts, access rights, and security settings
- Ensure the availability of network resources and services
- Assist with Installing and configuring network hardware, such as routers and switches
- Install network cabling
- Monitor system performance and security logs
- Train users on new hardware and software
EDUCATION AND EXPERIENCE QUALIFICATIONS:
- High school diploma, GED, or suitable equivalent
- IT Vocational training or other IT training / classes
- 3 years of experience working in the IT field
KNOWLEDGE, SKILLS, ABILITIES & PERSONAL ATTRIBUTES:
- Proficient in Windows operating system
- Demonstrated knowledge of network protocols, such as TCP/IP, DNS, and DHCP
- Demonstrated experience with network hardware, such as routers and switches
- Low voltage and low voltage wiring knowledge a plus
- Ability to maintain consistent documentation
- Excellent problem-solving and communication skills
- Excellent customer service skills
- Demonstrates a strong work ethic, flexible with work hours, and willing to be available when necessary
- Able to work independently and as part of a team
- Does what it takes to get the job done
The qualifications listed above are guidelines. Other combinations of education and experience may provide necessary education, knowledge, skills, and abilities to perform this job.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is required to perform occasional, to continuous repetitive motion while walking, standing, sitting, lifting, and carrying objects up to 50 pounds.
WORK ENVIRONMENT / TRAVEL:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. A workday might be in a controlled office environment, or out in the greenhouse environment in dirty or dusty conditions depending on the tasks for that day.
Periodic travel (air and driving) is required for this position. Valid driver’s license required.
