Office Administrator

It is our Mission to provide the finest quality product and services to our customers in the most efficient and honorable manner possible, while maintaining a reasonable level of profitability. By providing meaningful employment opportunities/ careers to individuals who take pride in their work and demonstrate a respectful attitude, we feel we can achieve this Mission.

POSITION SUMMARY:

The Office Administrator responsibility is to be the first point of contact for internal and external parties for the office. This position oversees the daily operations of the office environment ensuring tasks or events are carried out successfully by working with all relevant members, resources, information, or services. Multi-tasks, has good communication and organizational skills. Manages office area, fielding inquiries, overseeing office inventory and scheduling meetings.

SAFETY:

Safety is a top priority at Dan and Jerry’s Greenhouses, you will take an active leadership role in promoting a safe working culture. We want all employees, customers, and guests to Arrive Safe, Be Safe and Leave Safe.

ESSENTIAL DUTIES AND RESPONSIBILITIES (comprehensive, but not limited to):

Office Administration:

• Answer telephone calls and emails from customers and clients and direct them to relevant staff.
• Monitor office supplies to ensure the team has tools needed to perform successfully.
• Manage escalated customer queries/ complaints. Ensure issues are addressed and resolved in a timely manner.
• Assist walk-in customers.
• Develop availabilities for specific customer groups.
• Provide written communication to customer base.
• Provide general administrative and HR support to all site employees and leaders.
• Report office progress daily to Manager and work collaboratively to improve office operations and procedures.
• Other tasks as assigned by Manager.

Logistics & Inventory:

• Logistics/transportation responsibilities – coordinating and scheduling truck deliveries, managing CC cart program.
• Taking inventory of product, picking orders and prepping for shipping.
• Quality control checking orders.
• Shipping & receiving responsibilities – printing, pulling, sorting, organization print tickets.
• Maintain inventory levels (seeds, plants, etc.), monitor allocation and discrepancies.

Other duties based on site needs, may include:

• H-2A labor: work closely with corporate HR to staff each site.
• Provide support and service to customer accounts - complete order entry, route delivery schedules, follow up on sales calls, prepare invoices, organize by delivery schedule, provide keys and place in designated truck.

EXPERIENCE REQUIREMENTS:

• 1-2 years of experience in an Office Administrator position or customer service experience.

EDUCATION REQUIREMENTS:

• Associates degree preferred.
• Practical knowledge in Microsoft Office required.

KNOWLEDGE, SKILLS, ABILITIES & PERSONAL ATTRIBUTES:

• Possesses a high level of written and oral communication skills.
• Demonstrated ability to make positive impact decisions, prioritize and meet or exceed deadlines.
• Demonstrated ownership for decisions and actions; facilitates accountability.
• Ability to effectively work autonomously.
• Attention to details and follow through.
• Maintain a professional image and positive attitude.
• Strong personal presence with excellent communication, interpersonal and relationship building skills.
• Passionate, driven, with high personal integrity.
• Strong work ethic, flexible work schedule.

The qualifications listed above are guidelines. Other combinations of education and experience may provide necessary knowledge, skills, and abilities to perform this job.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to perform occasional to continuous repetitive motion while walking, standing, sitting, distinguishing colors, lifting, and carrying objects up to 50 pounds.

WORK ENVIRONMENT / TRAVEL:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Typically, those in this or comparable roles will spend most of their time working side-by-side employees in a production and greenhouse environment with few physical hazards. The business is seasonal, and environments can at times be dusty, warm, and humid.