What are the responsibilities and job description for the Onsite Support Specialist - Security Clearance Required position at DAn Solutions, Inc?
REQUIRES AN ACTIVE TS / SCI WITH CI POLYGRAPH - NO REMOTE WORK
Primary responsibilities will include :
Communicating and interfacing with customers and Leidos Site Lead on issues and daily tasking.
Providing Tier 1 and 2 support for multiple domains with users locally and remotely.
Working with Active Directory and Exchange to create, modify and terminate accounts.
Troubleshooting workstation, printers, and other peripheral devices.
Imaging, installing, and configuring workstations.
Troubleshooting Windows 10 and above, as well as Microsoft Office suite.
Working with automated Help Desk tools such as Microsoft System Center and ServiceNow.
Troubleshooting Citrix desktop visualization environment and thin client.
Basic Qualifications
Bachelor's degree from an accredited college with 8-12 years of prior relevant experience or a Master's degree with 6-10 years of prior relevant experience will be considered. Additional years of experience in lieu of education will be considered.
Strong problem solving and organizational skills and able to work in a professional environment.
Strong communication skills, both written and verbal
Clearance Requirement : TS / SCI
Preferred Qualifications
DHS or other government contract experience.
Experience working with Secureview.
Understanding of Dynamic Host Configuration Protocol (DHCP) and Domain Name System (DNS).
Comfortable discussing technical information with users and other support personnel.
Ability to quickly learn new systems and IT concepts.
Strong problem solving and decision making skills.
Ability to work autonomously as well as an integral member of a team.
