Customer Service Representative

Customer Service Representative
Dance Image Studio 2024
Business Owner/Director: Debbi D. Miller

Introduction

Dance Image is looking for a motivated, loyal and positive individual for the part-time position of Customer Service Representative to be responsible for the general operation of our dance studio front office. We are looking for candidates who have a passion for dance and a love for children. Duties will involve greeting customers, answering incoming phone calls and emails with ease and expertise, overseeing daily studio functions, handling in-studio customers needs and collaborating with the Director to establish a flourishing dance environment and business, to name a few.

To be a successful hire, you will need to have excellent customer service and organizational skills and motivation to help grow the business. You will need to be proficient in programs like Google Suite (docs, sheets, forms) with an ability to learn different online applications efficiently.

CUSTOMER SERVICE REPRESENTATIVE DUTIES & RESPONSIBILITIES:

• Creates and fosters a welcoming atmosphere for all customers
• Supports studio operations by maintaining office functioning and supervising instructors
• Controls email communication and correspondence
• Handles all in-studio student/parent needs and inquiries, providing information as necessary
• Keeps the director informed by reviewing and analyzing customer reports; summarizing information; identifying trends
• Aids in the on-boarding process for new customers and assists in customer retention by upholding proper follow-up procedures
• Creates and organizes office systems and procedures to maintain efficiency
• Manages accounts receivable and customer invoicing
• Assists with dance studio recitals and other event coordination
• Maintains dance studio cleanliness and order
• Can assist with social media

SKILLS SOUGHT:

• Well Organized
• Multi-tasking
• Customer focused
• Strong work ethic/ability to work independently
• Tech savvy
• Attention to detail
• Excellent literacy skills
• Ability to work as part of a team
• Problem-solving skills
• Excellent communication
• Creative mind to suggest improvements
• Ability to maintain a professional demeanor while interacting with a disgruntled customer

Your role at the studio will be fixed, yet versatile so we value an employee who can keep pace with the changing and dynamic nature of a dance studio. Our customers are our priority and you are the first face new patrons see when they visit our business, and the go-to teammember for their needs; as an applicant, people-skills are a must and understanding that customers have needs and emotions that we strive to accommodate is a must. Dance Image is a team, when you join our team you are expected to support the roles of other team members. As a small business, we value someone who will invest their full-energy into the work assigned and who will help to grow the Customer Representative role, meaning the responsibilities set forth in the above description are subject to change.

Send us a video of why you want to join Dance Image! You can send your video to @danceimage2 on Instagram.

JOB DETAILS:

Salary: starting at $16/hr, 18-28 hrs/week

Job Type: part-time employee

SCHEDULE:

• Monday through Friday, afternoon to evening; Saturday, morning to afternoon

QUALIFICATIONS:

Experience -

• Office, 1 year (preferred) or
• Customer service, 1 year (preferred)
• Dance or dance knowledge

Education -

• High School diploma or equivalent (required)
• Some college/university (preferred)

Language skills -

• English: excellent grammar and syntax
• Spanish (preferred)

Job Type: Part-time

Pay: $16.00 - $20.00 per hour

Benefits:

• On-the-job training
• Professional development assistance

Shift:

• Evening shift

Work Location: In person

Salary : $16 - $20