What are the responsibilities and job description for the Language Access Coordinator (Bilingual - Hmong) position at Dane County?
JOB
The Dane County Human Services Department, in Madison, Wisconsin, is recruiting for a full-time (1.0 FTE) Language Access Coordinator (Bilingual - Hmong) position. Candidates will be tested in Hmong and English during the recruitment process and employees who work in bilingual designated positions receive an additional $2.00 per hour (not reflected above).The Eligibility List created may be used to fill any future vacancies over the next six (6) months.
EXAMPLE OF DUTIES
COMMITMENT TO EQUITY AND INCLUSIONAs an employer, we strive to provide a work environment where diversity and differing opinions are valued, creativity is encouraged, continuous learning and improvement are fostered, teamwork and open/honest communication are encouraged, and meeting customer needs through quality service is a shared goal. All employees must be able to demonstrate multicultural competence – the awareness, knowledge, and skills needed to work with others who are culturally different from self in meaningful, relevant, and productive ways. Applicants from traditionally underrepresented populations including women and racial and ethnic minorities, and persons with disabilities are especially encouraged to apply.DEFINITIONUnder the direction of the DCDHS Communications Manager, this professional level position will work with the Language Access team to plan, develop, implement, and coordinate Department Language Access policies and procedures consistent with the County Language Access Plan, that ensure equal access to all Dane County Department of Human Services programs in compliance with federal and state civil rights laws and culturally and linguistically appropriate service (CLAS) standards and best practices.EXAMPLES OF DUTIESMaintains current working knowledge regarding language access compliance requirements and best practices by researching Civil Rights compliance legislation, laws, regulations, and guidance issued by federal agencies such as the US Department of Health and Human Services, US Department of Agriculture Food and Nutrition Services, US Department of Housing and Urban Development; state agencies such as the Wisconsin Department of Children and Families, Wisconsin Department of Health Services, Wisconsin Department of Workforce Development, and others. Conducts and/or assists department staff in conducting continuing program language access evaluation to ensure legal compliance and to achieve best practices in alignment with culturally and linguistically appropriate services (CLAS). Develops tools to assess POS agencies’ compliance with contractual requirements regarding language access and provides support to staff in implementing those tools. Updates Language Access policies and procedures based on programmatic self-assessments. In partnership with program staff and Planning & Evaluation unit staff, monitors and develops new opportunities to implement data systems to track language access need, usage and quality. Provides input in budgetary and procurement matters related to implementation of the language access policy, plan, and procedures. Establishes interpreter and translator competency requirements so that translators’ and interpreters’ professional experience and credentials reflect current industry standards of practice. Develops and documents measures to ensure quality control of interpreters and translators. Develops and maintains a list of vendors for translation and interpretation services. Establishes policies and procedures for deploying language access resources that are appropriate for different contexts of service (e.g. interpretation in person, over the phone, at a meeting or event, and virtual interactions) and implements them. Maintains and engages in constant iteration for improvement of translation procedures for vital documents, client communications, and other documents. Coordinates ongoing language assistance services by assigning certified interpreters and translators to perform language assistance functions. Develops and coordinates a procurement strategy for provider compensation for language assistance services rendered. Provides regular staff training to ensure staff competency when offering language access services. Provides regular training to Department contract managers in how to assess POS language access compliance and how to develop corrective action plans when warranted. Provides training and technical assistance to POS agencies to ensure best practices in providing culturally and linguistically appropriate services (CLAS). Provides translation or interpretation services as needed for department programs.
SUPPLEMENTAL INFORMATION
Extensive knowledge of issues pertaining to persons with Limited English Proficiency (LEP) and civil rights legislation; knowledge of local, state and federal resources including various support services for LEP individuals; ability to effectively read and interpret state and federal laws, regulations and guidance documents; knowledge of general management principles and techniques; ability to exercise sound judgment and discretion in developing, applying, interpreting and enforcing policies and procedures; ability to address potentially adverse or negative situations that may arise from time to time; effective oral and written communication skills; ability to establish and maintain cooperative and effective working relationships; ability to speak in front of small and large groups; ability to handle multiple tasks efficiently and effectively; ability to work independently while demonstrating high productivity and good judgment; ability to interact in an effective, positive manner with others, utilize creative problem solving including development of innovative employee and consumer program accommodations, and follow direction of supervisory staff; ability to work effectively with various computer programs (including but not limited to Microsoft Word and Excel).
The Dane County Human Services Department, in Madison, Wisconsin, is recruiting for a full-time (1.0 FTE) Language Access Coordinator (Bilingual - Hmong) position. Candidates will be tested in Hmong and English during the recruitment process and employees who work in bilingual designated positions receive an additional $2.00 per hour (not reflected above).The Eligibility List created may be used to fill any future vacancies over the next six (6) months.
EXAMPLE OF DUTIES
COMMITMENT TO EQUITY AND INCLUSIONAs an employer, we strive to provide a work environment where diversity and differing opinions are valued, creativity is encouraged, continuous learning and improvement are fostered, teamwork and open/honest communication are encouraged, and meeting customer needs through quality service is a shared goal. All employees must be able to demonstrate multicultural competence – the awareness, knowledge, and skills needed to work with others who are culturally different from self in meaningful, relevant, and productive ways. Applicants from traditionally underrepresented populations including women and racial and ethnic minorities, and persons with disabilities are especially encouraged to apply.DEFINITIONUnder the direction of the DCDHS Communications Manager, this professional level position will work with the Language Access team to plan, develop, implement, and coordinate Department Language Access policies and procedures consistent with the County Language Access Plan, that ensure equal access to all Dane County Department of Human Services programs in compliance with federal and state civil rights laws and culturally and linguistically appropriate service (CLAS) standards and best practices.EXAMPLES OF DUTIESMaintains current working knowledge regarding language access compliance requirements and best practices by researching Civil Rights compliance legislation, laws, regulations, and guidance issued by federal agencies such as the US Department of Health and Human Services, US Department of Agriculture Food and Nutrition Services, US Department of Housing and Urban Development; state agencies such as the Wisconsin Department of Children and Families, Wisconsin Department of Health Services, Wisconsin Department of Workforce Development, and others. Conducts and/or assists department staff in conducting continuing program language access evaluation to ensure legal compliance and to achieve best practices in alignment with culturally and linguistically appropriate services (CLAS). Develops tools to assess POS agencies’ compliance with contractual requirements regarding language access and provides support to staff in implementing those tools. Updates Language Access policies and procedures based on programmatic self-assessments. In partnership with program staff and Planning & Evaluation unit staff, monitors and develops new opportunities to implement data systems to track language access need, usage and quality. Provides input in budgetary and procurement matters related to implementation of the language access policy, plan, and procedures. Establishes interpreter and translator competency requirements so that translators’ and interpreters’ professional experience and credentials reflect current industry standards of practice. Develops and documents measures to ensure quality control of interpreters and translators. Develops and maintains a list of vendors for translation and interpretation services. Establishes policies and procedures for deploying language access resources that are appropriate for different contexts of service (e.g. interpretation in person, over the phone, at a meeting or event, and virtual interactions) and implements them. Maintains and engages in constant iteration for improvement of translation procedures for vital documents, client communications, and other documents. Coordinates ongoing language assistance services by assigning certified interpreters and translators to perform language assistance functions. Develops and coordinates a procurement strategy for provider compensation for language assistance services rendered. Provides regular staff training to ensure staff competency when offering language access services. Provides regular training to Department contract managers in how to assess POS language access compliance and how to develop corrective action plans when warranted. Provides training and technical assistance to POS agencies to ensure best practices in providing culturally and linguistically appropriate services (CLAS). Provides translation or interpretation services as needed for department programs.
SUPPLEMENTAL INFORMATION
Extensive knowledge of issues pertaining to persons with Limited English Proficiency (LEP) and civil rights legislation; knowledge of local, state and federal resources including various support services for LEP individuals; ability to effectively read and interpret state and federal laws, regulations and guidance documents; knowledge of general management principles and techniques; ability to exercise sound judgment and discretion in developing, applying, interpreting and enforcing policies and procedures; ability to address potentially adverse or negative situations that may arise from time to time; effective oral and written communication skills; ability to establish and maintain cooperative and effective working relationships; ability to speak in front of small and large groups; ability to handle multiple tasks efficiently and effectively; ability to work independently while demonstrating high productivity and good judgment; ability to interact in an effective, positive manner with others, utilize creative problem solving including development of innovative employee and consumer program accommodations, and follow direction of supervisory staff; ability to work effectively with various computer programs (including but not limited to Microsoft Word and Excel).
Salary : $2
