What are the responsibilities and job description for the Hotel Front Desk Supervisor position at Danford's Hotel & Marina and Spa?
Job Summary
The Hotel Front Desk Supervisor plays a pivotal role in ensuring exceptional guest experiences at our establishment. This position is responsible for overseeing front desk operations, managing staff, and maintaining high standards of guest service. The ideal candidate will possess strong leadership skills and a passion for hospitality, ensuring that every guest feels welcomed and valued.
Duties
- Supervise daily front desk operations, ensuring efficient check-in and check-out processes.
- Train, mentor, and manage front desk staff to deliver outstanding customer service.
- Handle guest inquiries, concerns, and complaints promptly and professionally.
- Maintain accurate records of room availability, reservations, and guest information.
- Coordinate with housekeeping and maintenance departments to ensure guest satisfaction.
- Implement hotel policies and procedures to enhance guest relations and operational efficiency.
- Utilize phone systems effectively to manage incoming calls and relay messages appropriately.
- Assist in the development of front desk staff schedules to ensure adequate coverage during peak times.
- Promote hotel services and amenities to guests to enhance their stay.
Qualifications
- Proven experience in hospitality management.
- Strong customer service skills with a focus on guest relations.
- Proficiency in front desk operations within a hotel environment.
- Multilingual abilities are a plus, enhancing communication with diverse guests.
- Excellent phone etiquette and interpersonal skills.
- Familiarity with hotel management software and phone systems is advantageous.
- Ability to work flexible hours, including evenings, weekends, and holidays as needed.
- Strong organizational skills with attention to detail.
Join our team as a Hotel Front Desk Supervisor where your leadership will contribute significantly to creating memorable experiences for our guests!
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid jury duty
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $20 - $22