What are the responsibilities and job description for the Customer Service Representative position at Danielle Fence & Outdoor Living?
Position Summary
The Customer Service Representative will be responsible for all inbound sales inquiries and to generate new business. The successful candidate must be an articulate self-starter with great organizational and communication skills. Customer Service Representative spend a majority of their time interacting with clients via the telephone, internet and email conversations, assessing customers’ needs, recommending products that fulfill those needs, developing price quotes and presenting financing options. They work with customers to complete the necessary paperwork and sales contracts.
Essential Responsibilities
The duties and responsibilities listed below are intended to provide general guidelines and parameters for the position and are not intended to be a comprehensive, detailed description of the job. The requirements are representative of the knowledge, skill and/or ability required.
Promote and sell a variety of fencing and outdoor products to customers
Data entry of all communication activity pertaining to customer accounts
Plan and organize daily workload and/or sales appointments.
Communicating with customers and following up on leads.
Understanding customers' needs and identifying sales opportunities.
Answering potential customers' questions and sending additional information per email.
Keeping up with product and service information and updates.
Creating and maintaining a database of current and potential customers.
Explaining and demonstrating features of products and services.
Upselling products and services.
Researching and qualifying new leads.
Closing sales and achieving sales targets.
Job Qualifications
High School Diploma/GED.
Previous sales experience a plus
Intermediate skill CRM Software, Microsoft Word, Excel and Adobe applications.
Excellent communication skills, both verbal and written.
Good organizational skills and the ability to multitask.
Excellent phone skills.
Exceptional customer service skills.
Strong listening and sales skills.
Ability to achieve targets.
Must be Bilingual