What are the responsibilities and job description for the Service Manager position at Danko Emergency Equipment?
Join Danko Emergency Equipment, a family-owned business in Snyder, Nebraska, as a Service Manager. In this role, you will be pivotal in ensuring customer satisfaction and managing the daily operations of our In-House and Mobile Service departments. Danko is renowned for manufacturing high-quality firefighting and emergency vehicles and prides itself on exceptional service and a collaborative work environment. If you are passionate about customer service and have strong problem-solving skills, this is the perfect opportunity for you. We offer a supportive work culture, professional growth opportunities, and a chance to be part of a forward-thinking organization.
Responsibilities- Ensure a positive experience with existing and future customers
- Take ownership of customer issues and follow through to resolution
- Oversee the daily operations of both In-House and Mobile Service departments
- Supervise service department employees
- Quote repairs and obtain customer approval
- Approve scheduling of workflow and work orders prior to billing
- Obtain maintenance agreements with customers
- Report to Management on the status of the service department
- Acquire and maintain sound knowledge of product lines and services offered
- Proven experience in a service management role
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Automotive and truck mechanical skills
- Ability to troubleshoot and resolve technical issues
- Strong organizational and multitasking abilities
- Knowledge of product lines and services offered
- Associate's degree in a technical field or comparable work experience; bachelor’s degree preferred
- Minimum 3 years automotive or truck repair experience
- Management skills to include supervisory experience
- Competitive salary
- Health, dental, and vision insurance
- Paid time off and holidays
- Retirement savings plan
- Professional development opportunities
Located in Snyder, Nebraska, Danko Emergency Equipment is a family-owned business that manufactures and sells high-quality firefighting and emergency vehicles to fire departments, rural fire districts, and governmental entities. We manufacture many types of vehicles including Tankers, Pumper/Tankers, Pumpers, Quick Attacks, Rescue Vehicles, Skid Units, Wildland Units, Airport Units, and other Specialty Vehicles.
“We service what we sell” and we are aware of the needs of our customers in keeping their emergency equipment ready for use.