Digital Transformation Specialist- AI

The client is seeking a Digital Experience Office Specialist with a strong focus on digital transformation and AI-driven automation within the Digital Workplace Services sector. Specifically, the role demands expertise in leveraging technologies like Generative AI, Predictive Analytics, and AI-powered Service Orchestration to optimize the end-user experience, IT operations, and service delivery.

The Digital Experience Office Specialist plays a critical role in driving digital transformation within Digital Workplace Services, leveraging cutting-edge technologies such as Generative AI, Predictive Analytics, and AI-powered Service Orchestration. This role utilizes insights from Workblaze and Systrack to enhance the end-user experience, optimize IT operations, and streamline service delivery through intelligent automation and AI-driven virtual assistants like Service Virtual Assyst AI Bot.

Key Responsibilities:

• Digital Transformation & AI Integration: Implement Generative AI and Predictive Analytics to improve user experience, automate processes, and enhance IT service delivery.
• Service Orchestration & AI-driven Automation: Optimize service workflows using Service Virtual Assyst AI Bot, ensuring seamless automation and intelligent ticket resolution.
• Data-Driven Insights & Optimization: Utilize Workblaze and Systrack to analyze digital workplace performance and identify opportunities for continuous improvement.
• Process Documentation & Standardization: Maintain comprehensive documentation, including SOPs, product guides, and digital transformation best practices, with regular updates.
• Reporting & Analytics: Generate and interpret weekly/monthly reports from AI-driven analytics tools to drive decision-making and efficiency improvements.
• Stakeholder Collaboration & Strategy Alignment: Conduct review meetings with key stakeholders to align digital transformation initiatives with business objectives.
• Skill Development & Technical Readiness: Ensure knowledge continuity across teams by developing training plans and preparing stakeholders for adopting emerging technologies.
• Service Improvement & Predictive Maintenance: Leverage Predictive Analytics to proactively address potential service disruptions and enhance IT support efficiency.
• Seamless Transition Management: Collaborate with cross-functional teams to ensure smooth onboarding of new digital workplace solutions and AI-driven capabilities.
• Incident Response & Process Support:
  • Proactively monitor and support digital workplace processes.
  • Reactively coordinate with relevant teams during outages, reduced services, or other critical events.
• Best Practices & AI Governance: Ensure adherence to Best Operating Practices (BOP) and AI ethics for responsible deployment of Generative AI solutions.

Qualifications & Skills:

• Experience in Digital Workplace Services, IT Service Management, and AI-driven automation.
• Strong analytical skills with expertise in Predictive Analytics, Generative AI, and Digital Transformation frameworks.
• Hands-on experience with AI-powered service orchestration and virtual assistants like Service Virtual Assyst AI Bot.
• Proficiency in Workblaze, Systrack, and ITSM tools.
• Excellent communication, stakeholder management, and strategic thinking abilities.
• Familiarity with ITIL processes, AI governance, and automation best practices.

Notes:- All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Benefits: Danta offers a compensation package to all W2 employees that are competitive in the industry. It consists of competitive pay, the option to elect healthcare insurance (Dental, Medical, Vision), Major holidays and Paid sick leave as per state law.

The rate/ Salary range is dependent on numerous factors including Qualification, Experience and Location.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.