What are the responsibilities and job description for the Field Service Officer position at Danta Technologies?
1.) To provide support for on call escalations and doing root cause analysis of given issue
Learn more about the general tasks related to this opportunity below, as well as required skills.
2.) To independently resolve tickets within agreed SLA of ticket volume and time
3.) To adhere to quality standards, regulatory requirements and company policies
4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts
5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
