What are the responsibilities and job description for the Field Service Officer position at VDart Inc?
Job Title : FSO Field Service Officer
Location : East Peoria, IL
Job Description :
1.) To provide support for on call escalations and doing root cause analysis of given issue
2.) To independently resolve tickets within agreed SLA of ticket volume and time
3.) To adhere to quality standards, regulatory requirements and company policies
4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts
5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
