Client specialist

The Private Client & Trade Specialist is responsible for executing private client and trade experiences with the highest level of elevated hospitality and brand knowledge.

Position Responsibilities

• Be a team player, working in a team-oriented environment to reach daily, weekly and monthly sales goals.
• Work at winery events when necessary.
• Must have consistent communication with the Tasting Room Hospitality Management team.
• Read daily communication log for updates and announcements.
• Attend requested meetings to stay updated with goals, new releases, new programs, and all other educational materials.
• Provide luxury service while providing guests with knowledge on the unique qualities of our wines.
• Promote and sell wines, wine club memberships and merchandise by assisting and educating guests by listening to the guest and offering relevant and sincere direction.
• Welcome Guests personally as a brand ambassador, exemplifying luxury hospitality.
• Save name, email, and CRM notes for all visitors.
• Member and Guest account management, including phone calls and thank you cards.
• Maintain up-to-date knowledge on wines and changes in all SOPs.
• Focus on both small and large private groups and on special tours and tastings.
• Operate POS system with accuracy.
• Follow opening and / or closing procedures, ensuring that all tasks are completed in a timely manner.
• Utilize guest profile and notes to customize experience.
• Provide Guests with referrals and reservations to local restaurants, wineries, and transportation companies.
• Write detailed notes regarding each visit.
• Responsible for tracking and logging visitor data, including referral source.
• Help train new members of the hospitality team.
• Participate in the planning, set up, execution, and / or break down of events.

Requirements

• Must be at least 21 years old.
• Must have valid driver’s license.
• Certification from WSET, SWE or Court of Sommeliers.
• Experience with speaking effectively before groups of customers or employees of organization.
• Highly motivated, hospitality-and sales-driven with an outstanding work ethic.
• Professional appearance and demeanor when dealing with guests and vendors.

Success Factors & Preferred Skills

• Ideal candidates will have a positive attitude, integrity, willingness to learn, and be able to collaborate.
• Successful candidates will be highly motivated individuals with a passion for hospitality and providing wine knowledge to guests.
• Excellent verbal communication and listening skills.

Working Conditions

• Ability to work a flexible schedule including weekends, holidays and evenings.
• Long and irregular hours during peak seasons and special events.
• Must be able to lift at least 40 lbs.
• Sitting for long periods of time (8 hours per day).
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Compensation for this role is $19.00 / hr. This position is eligible to participate in the tip pool at DAOU.

Benefits

401K, Medical, Dental, Vision, Life.

The purpose of this summary is to describe the essential job functions and the level of work performed by individuals assigned to this position.

This description is not an exhaustive list of all job duties performed by this position. Management reserves the right to modify, add or remove duties from particular jobs and assign other duties as necessary.

DAOU is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Last updated : 2024-11-11

Salary : $19