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Darkhorse Motor Company Technical Service Representative

Darkhorse Motor Company
Newton, WI Full Time
POSTED ON 3/30/2025
AVAILABLE BEFORE 5/30/2025

Job Description for Technical Service Representative:

Phone Responsibilities:

Field all incoming dealer and retail phone calls regarding product inquiry

  • Instruct NEW customers on how we operate and our processes to order product and our remanufacturing dynamics
  • Instruct and help dealers sign-up to become dealers and get them signed into our dealer portal
  • Help define any concerns when it comes to product issues IE: Review critical measurements and tolerances for Man O-War crankshafts & motorsprocket
  • Instruct customers with what we will and will not do for customers with supplied or new products
  • Be knowledgeable on who to direct inquiries to internally when questions are asked that rep is not prepared to answer
  • Instruct dealer and retail customers on how to utilize website for standard product orders and how to complete online payments when orders are complete
  • Assist dealer and retail questions & concerns in defining correct input for orders and product combinations

In-house Job Management

  • Check in “incoming” projects and verify all information is complete and adequate for the production team to develop an accurate estimate to accomplish customers goals.
  • Enter sales orders & all internal documents along including QuickBooks Documents accurately.

Work with the production team to resolve any needed customer contact after estimates are generated by the production team.

  • Contact Customer for any further direction & get approval of estimates generated by the production team.
  • Contact customers when work is completed and review completed invoicing.

Manage Website & Social Media direction:

  • Manage revisions to website pages with product changes or updates.
  • Manage dealer and retail pricing on the website & portals.
  • Work with Marketing & Social Media team with direction and coordinating marketing strategies with social content and focus, both short and long planning.

Send cover letter and resume to Sarah@hobanbrothers.com

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Expected hours: 40 – 45 per week

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off

Shift:

  • Day shift

Work Location: In person

Salary : $25 - $30

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