What are the responsibilities and job description for the Darkhorse Motor Company Technical Service Representative position at Darkhorse Motor Company?
Job Description for Technical Service Representative:
Phone Responsibilities:
Field all incoming dealer and retail phone calls regarding product inquiry
- Instruct NEW customers on how we operate and our processes to order product and our remanufacturing dynamics
- Instruct and help dealers sign-up to become dealers and get them signed into our dealer portal
- Help define any concerns when it comes to product issues IE: Review critical measurements and tolerances for Man O-War crankshafts & motorsprocket
- Instruct customers with what we will and will not do for customers with supplied or new products
- Be knowledgeable on who to direct inquiries to internally when questions are asked that rep is not prepared to answer
- Instruct dealer and retail customers on how to utilize website for standard product orders and how to complete online payments when orders are complete
- Assist dealer and retail questions & concerns in defining correct input for orders and product combinations
In-house Job Management
- Check in “incoming” projects and verify all information is complete and adequate for the production team to develop an accurate estimate to accomplish customers goals.
- Enter sales orders & all internal documents along including QuickBooks Documents accurately.
Work with the production team to resolve any needed customer contact after estimates are generated by the production team.
- Contact Customer for any further direction & get approval of estimates generated by the production team.
- Contact customers when work is completed and review completed invoicing.
Manage Website & Social Media direction:
- Manage revisions to website pages with product changes or updates.
- Manage dealer and retail pricing on the website & portals.
- Work with Marketing & Social Media team with direction and coordinating marketing strategies with social content and focus, both short and long planning.
Send cover letter and resume to Sarah@hobanbrothers.com
Job Type: Full-time
Pay: $25.00 - $30.00 per hour
Expected hours: 40 – 45 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Shift:
- Day shift
Work Location: In person
Salary : $25 - $30