Darkhorse Motor Company Technical Service Representative

Job Description for Technical Service Representative:

Phone Responsibilities:

Field all incoming dealer and retail phone calls regarding product inquiry

• Instruct NEW customers on how we operate and our processes to order product and our remanufacturing dynamics
• Instruct and help dealers sign-up to become dealers and get them signed into our dealer portal
• Help define any concerns when it comes to product issues IE: Review critical measurements and tolerances for Man O-War crankshafts & motorsprocket
• Instruct customers with what we will and will not do for customers with supplied or new products
• Be knowledgeable on who to direct inquiries to internally when questions are asked that rep is not prepared to answer
• Instruct dealer and retail customers on how to utilize website for standard product orders and how to complete online payments when orders are complete
• Assist dealer and retail questions & concerns in defining correct input for orders and product combinations

In-house Job Management

• Check in “incoming” projects and verify all information is complete and adequate for the production team to develop an accurate estimate to accomplish customers goals.
• Enter sales orders & all internal documents along including QuickBooks Documents accurately.

Work with the production team to resolve any needed customer contact after estimates are generated by the production team.

• Contact Customer for any further direction & get approval of estimates generated by the production team.
• Contact customers when work is completed and review completed invoicing.

Manage Website & Social Media direction:

• Manage revisions to website pages with product changes or updates.
• Manage dealer and retail pricing on the website & portals.
• Work with Marketing & Social Media team with direction and coordinating marketing strategies with social content and focus, both short and long planning.

Send cover letter and resume to Sarah@hobanbrothers.com

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Expected hours: 40 – 45 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Shift:

• Day shift

Work Location: In person

Salary : $25 - $30