What are the responsibilities and job description for the Salon Front Desk/Receptionist position at DARLING HAIR BOUTIQUE INC?
Job Description
Job Description
Benefits :
Competitive salary
Employee discounts
Flexible schedule
Paid time off
Training & development
We are looking for a friendly and organized person to join our team. As the first point of contact for our clients, you will play a key role in creating a welcoming atmosphere, managing appointments, and ensuring the smooth operation of the salon. If you are a detail-oriented, customer-focused individual with excellent communication skills, we would love to hear from you.
Key Responsibilities :
Client Greeting & Customer Service : Warmly greet clients as they arrive and ensure they feel welcomed and comfortable.
Appointment Scheduling : Manage and book appointments for salon services, ensuring efficient use of salon resources and staff.
Phone and Email Communication : Answer phone calls, respond to emails, and assist with client inquiries or service bookings.
Client Check-In & Check-Out : Check clients in for their appointments and process payments at the end of their visit, including handling cash, credit card, or mobile payment transactions.
Client Record Management : Maintain and update client records accurately, including personal information, service history, and preferences.
Retail Sales : Promote and sell salon retail products to clients, offering recommendations based on their needs.
Salon Organization : Ensure the front desk area and waiting area are clean, organized, and stocked with necessary supplies.
Team Coordination : Work closely with stylists, technicians, and salon management to ensure the smooth running of daily operations.
Handling Inquiries : Provide information on salon services, pricing, promotions, and upcoming events.
Qualifications :
Previous experience in a customer service or receptionist role, preferably in a salon or spa setting.
Strong communication and interpersonal skills.
Ability to handle multiple tasks in a fast-paced environment.
Basic knowledge of salon services and products is a plus.
Excellent organizational skills and attention to detail.
Proficient in using appointment booking software, POS systems, and Microsoft Office Suite.
Positive attitude and professional appearance.
Preferred Skills :
Computer (Mac) experience. Experience with STX / Inspire a plus
Sales experience or a passion for beauty and wellness products.
Ability to handle cash and process payments accurately.
If you are passionate about beauty and wellness and enjoy working in a dynamic, client-focused environment, apply today
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