Unpaid Volunteer Receptionist

THIS IS A VOLUNTEER POSITION WITHOUT COMPENSATION

Reports To: Shelter Manager

Position Summary:

The Volunteer Receptionist is the first point of contact for visitors, potential adopters, and callers at the Darlington County Humane Society. This role is crucial in creating a positive and welcoming environment, providing accurate information, and supporting the daily operations of the shelter. The ideal candidate is friendly, compassionate, organized, and possesses excellent communication skills.

Responsibilities:

Greet and Assist Visitors:

• Welcome visitors and provide a warm and friendly reception.
• Answer general inquiries about the shelter, adoption process, and available animals.
• Direct visitors to appropriate areas or personnel.
• Assist with the completion of adoption applications and other necessary paperwork.

Telephone and Email Communication:

• Answer incoming calls and respond to email inquiries in a professional and timely manner.
• Take accurate messages and relay information to appropriate staff or volunteers.
• Provide information about shelter services, hours, and events.

Administrative Support:

• Maintain a clean and organized reception area.
• Assist with filing, data entry, and other administrative tasks as needed.
• Process donations and record information accurately.
• Help with the posting of information on the shelters social media, or website.

Adoption Support:

• Explain the adoption process and requirements.
• Help maintain animal information display areas.

Qualifications:

• Excellent communication and interpersonal skills.
• Ability to interact with the public in a friendly and professional manner.
• Strong organizational and multitasking abilities.
• Basic computer skills, including email and data entry.
• Ability to handle sensitive situations with compassion and discretion.
• A genuine love for animals and a commitment to the mission of the Darlington County Humane Society.
• Ability to maintain confidentiality.
• Ability to work well independently, and as part of a team.

Training:

• Orientation to the Darlington County Humane Society and its mission.
• Training on shelter policies and procedures.
• Training on animal handling and safety.
• Training on the adoption process and paperwork.
• Training on the shelters computer system.

Benefits:

• Opportunity to make a difference in the lives of animals.
• Gain valuable experience in a non-profit environment.
• Meet and interact with animal lovers and community members.
• Develop new skills and enhance existing ones.
• The satisfaction of helping animals find loving homes.

Job Type: Contract

Pay: Up to $0.01 per hour

Expected hours: 5 – 40 per week

Schedule:

• Day shift
• Weekends as needed

Work Location: In person